Position SummaryThe Technical Support & Trainer - Geospatial is a customer-facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions.
The role works closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. While not a sales or quota-carrying position, this role contributes to pre-sales and post-sales activities by providing technical expertise and consultative support.
The ideal candidate has strong experience with geospatial technologies, customer support, and training. Experience with UAV/drone data, photogrammetry, point clouds, and scanning is considered a value-add, along with experience using industry-standard CAD and GIS tools. Strong communication skills, technical judgment, and a customer-focused mindset are essential.
Roles & Responsibilities- Provide advanced technical support to customers via phone, email, and in-person engagements
- Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting
- Develop and maintain training materials, including user guides, manuals, and instructional content
- Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams
- Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices
- Gather customer feedback to identify recurring issues and recommend process or product improvements
- Stay current on new product features, solutions, and industry best practices
- Participate in pre-sales support activities, including technical consultations, demonstrations, and solution validation
- Support customer onboarding and adoption by aligning technical solutions with customer goals
- Maintain accurate and detailed records of support requests, training activities, and customer interactions
Technical Skills- Strong proficiency in troubleshooting software and hardware issues
- Experience supporting geospatial and surveying technologies we sell and support (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.)
- Ability to assess workflows and recommend practical technical solutions
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Comfortable working across field, office and remote environments
Behavior & Professional Attributes (Cultural Commitment)- Teamwork and cross-functional collaboration
- Continuous improvement mindset
- Accountability and ownership
- Professional, customer-focused approach
Requested / Preferred Experience - Experience with UAV / drone data collection
- Experience with photogrammetry workflows
- Experience working with point cloud and laser scanning data
- Experience with Wingtra, Trimble, and DJI product lines (preferred)
- Experience using Trimble Business Center (TBC) (preferred)
- Experience with Radiodetection and utility locating (plus)
- Experience using AutoCAD (plus)
- Experience using ESRI / ArcGIS software (plus)
Qualifications- Bachelor's degree in Surveying, Engineering, Geomatics, or a related field
- 5+ years of experience in technical support, training, surveying, or technical education roles
- Demonstrated ability to explain complex technical concepts to non-technical audiences
- Strong problem-solving, communication, and presentation skills
- Ability to independently plan and deliver effective training and documentation
- Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels
- Valid California driver's license
Why choose us?In addition to the strong growth culture of the company, CSDS Inc. offers:
- Competitive compensation package ($80K-$110K)
- Remote working environment if desired
- ESOP company stock option
- Company paid 401K contribution guaranteed.
- Vacation Accrual, Sick and Holiday pay
- Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires)
- Permanent, Full-Time Employment
- Full medical and Dental insurance paid by company (less $25 employee contribution)
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Employee Referral Program.
- And more!
