WORK YOU WILL DO: Team Leadership & Program Operations- Lead and mentor a team of XR technicians, device specialists, and operational support resources.
- Drive daily warehouse operations, inventory management, asset tracking, and device distribution activities.
- Establish operational standards, KPIs, and best practices for efficient device handling and support.
- Coordinate cross-functional activities between client stakeholders, engineering teams, logistics partners, and support personnel.
- Ensure compliance with inventory controls, asset management processes, and security requirements.
XR Device Technical Support- Serve as the technical escalation point for XR hardware and platform-related issues.
- Perform and oversee:
- Device flashing and firmware updates
- Device configuration and provisioning
- Device reset and recovery procedures
- Hardware and software troubleshooting
- Root cause analysis and issue resolution
- Develop technical documentation, troubleshooting guides, and support playbooks.
- Drive continuous improvement initiatives to reduce device failure rates and improve service levels.
Client Engagement & Process Transformation- Work directly with client engineering and operations teams to define, improve, and optimize support processes.
- Identify opportunities to automate repetitive troubleshooting and operational activities.
- Lead workshops and discussions with stakeholders to gather requirements and translate business needs into technical solutions.
- Design scalable support models for device deployment, testing, logistics, and lifecycle management.
Automation & Application Development- Design, develop, and maintain internal applications and automation tools that improve operational efficiency.
- Build automated workflows for:
- Device diagnostics
- Inventory management
- Issue tracking
- Reporting and analytics
- Process orchestration
- Leverage AI capabilities and Large Language Models (LLMs) to enhance troubleshooting, knowledge management, and operational insights.
- Create dashboards and reporting solutions to provide visibility into device health, inventory, operational performance, and support trends.
Platform & Tool Expertise- Act as the organization's XR platform expert and trusted advisor.
- Utilize and administer tools including:
- Google Workspace
- Google AppScript
- Buganizer
- Google AI tools and LLM platforms (Gemini, Jetski, and related technologies)
- Collaborate with engineering teams to evaluate emerging XR technologies and operational improvements.
Required Qualifications- 5+ years of overall experience in technical operations, hardware support, IT engineering, or related disciplines.
- Proven experience leading technical support or operational teams.
- Deep expertise in XR platforms, devices, and ecosystem technologies.
- Experience with:
- XR device provisioning and management
- Device flashing and firmware deployment
- Device troubleshooting and root cause analysis
- Warehouse operations and hardware asset management
- 3-5 years of hands-on experience with Google AppScript development.
- Experience supporting prototype, pre-production, or emerging technology hardware programs.
- Experience with AI-assisted workflow automation and Large Language Models.
- Knowledge of Gemini, Jetski, Google AI Studio, and related Google AI technologies.
- Experience integrating APIs, databases, and cloud-based automation solutions.
- Strong knowledge of Google Workspace administration and automation.
- Experience working with Buganizer or similar engineering issue-tracking platforms.
- Experience developing applications, scripts, and workflow automation solutions.
- Ability to communicate effectively with both technical and executive stakeholders.
- Bachelor Degree or College Diploma required
Key Competencies- XR Platform Expertise
- Prompt Engineering
- Automation Engineering
- AI & LLM Integration
- Application Development
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450
