FileCloud is looking for an experienced, passionate
Technical Solutions Engineer (TSE) to cover the US Region. A TSE at FileCloud will be at the heart of designing and architecting IT solutions and supporting the process of selling complex IT solutions to medium and large Enterprise customers. As a remote role you will need to have good communication skills and an ability to collaborate efficiently with other team members.
Key Job Duties: - Design and propose customized technical solutions that align with client-specific requirements and integrate seamlessly with existing systems.
- Conduct product demonstrations for prospective and existing clients, showcasing key features and business value.
- Collaborate closely with the sales team, taking responsibility for all technical aspects throughout the sales process.
- Install, configure, and integrate new systems and software within clients' IT environments.
- Identify, troubleshoot, and resolve implementation issues, providing timely and effective solutions.
- Participate in post-sales calls/activities with large customers, ensuring continuity and success in the customer's subsequent adoption, usage, and future expansion.
- Join our Technical Account Management Program and serve as a dedicated technical point of contact for our large enterprise customers.
Key Skills & Experience: - Ability to understand prospects/customers business objectives and priorities by acting as a trusted advisor to help shape their use case and propose the best solution architecture.
- Minimum of 4+ years of technical experience within multiple technology companies selling into enterprise accounts.
- Cloud experience with one of these cloud providers: AWS, Azure, Google Cloud.
- Knowledge of web protocols and security.
- Passion for technology so they can act as evangelists for the products in discussions with potential customers and partners, to direct opinions and inspire action.
- Minimum of 3+ years designing and architecting highly available/redundant IT solutions for enterprise accounts.
- Experience in Linux administration and troubleshooting, preferably with distros like Ubuntu and RedHat.
- Demonstrate the ability to analyze and solve problems independently and within cross-functional teams.
Desirable skills for the role: - Experience in Windows administration and troubleshooting, especially with Active Directory and NTFS permissions.
- Familiarity with filesharing solutions.
Our ideal candidate for this role: We are seeking applicants who are authorized to work in the U.S. and are already residing there. You will have worked for multiple different vendors in a Technical Solutions Engineering/ Architect or Senior Support capacity over the course of 6+ years, selling complex IT solutions into large enterprises. You will have abundant Windows or Linux experience with a background in IT solutions design. You will have a comprehensive knowledge of the entire pre-sales process, working closely with the sales team to assist prospects in defining their business use cases with the FileCloud solution.
What We Offer - Be part of a team of passionate, committed individuals dedicated to building a world-class product
- Dedicated time for training and education opportunities
- A mentorship model wherein your mentor and team support your development
- A competitive salary with an annual bonus
- Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am -12pm (US Eastern Standard Time)
- 20 days of paid time off which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)
- Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day
- Paid day off to volunteer with the charity of your choice
- Paid monthly internet cost, as well as lunch and wellbeing stipend provided
- Reimbursement of all hardware costs associated with the role
Please note that we conduct background security checks for everyone joining our team.
AI-assisted screening may be used during the application review process.
