5+ years in a customer-facing technical role (customer success, solutions engineering, etc.)
Experience designing and executing one-to-many programs (webinars, email campaigns, etc.)
Working knowledge of developer tools (GitHub, Jira, Jenkins, etc.)
Understanding of Application Security concepts (SAST, DAST, SCA, etc.)
Hands-on experience with DevOps tooling and DevSecOps lifecycle
Technical curiosity about AI and developer workflows
Effective communication skills for diverse audiences
Exceptional organization and time management skills
Responsibilities
Own technical success for a large portfolio of customers through scheduled sessions
Lead one-to-many engagements like workshops and webinars to build a user community
Analyze customer usage data to identify trends and risks
Drive scalable adoption programs for new customers
Create and curate tutorials and guides for customer self-service
Synthesize customer feedback to influence product roadmap
Collaborate with Sales, Product, Support, and Education teams
Coach customers on integrating security into existing workflows
Guide customers on securing AI-generated code
Track engagement and outcome metrics to measure program effectiveness
Benefits
Opportunity to work with a large portfolio of customers
Engage in trusted advisory work at scale
Collaborate with cross-functional teams
Access to a library of resources for customer self-service
Be part of a rapidly evolving field with a focus on AI and security
Work in a high-volume environment with diverse challenges
Full Job Description
Job Summary
Millions of developers now build software faster than ever, and that speed creates risk at a scale security teams have never had to absorb. As a Technical Success Manager (TSM) at Snyk, you will be the technical champion for a large portfolio of customers, helping them embed security directly into their development workflows and hit their DevSecOps goals on the Snyk platform. This is trusted advisory work at scale: you will use usage data and programmatic, high-impact engagements to help hundreds of customers unlock real business value rather than covering a handful of accounts one at a time.
About the Team
You will join the Technical Success team inside Snyk's Customer Experience organization, reporting into Technical Success leadership. The team owns technical outcomes and adoption across our highest-volume customer segment, running scaled programs, workshops, and digital enablement instead of one-to-one coverage. We work shoulder to shoulder with Sales, Support, Product, and Education so that what we learn from customers actually reaches the people who can act on it.
What You'll Do
Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk.
Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community.
Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation.
Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice.
Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently.
Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap.
Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account.
Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use.
Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide.
Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption.
What you'll bring
5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.
A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops.
Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production.
Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning.
DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini.
Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike.
Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment.
Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems.
Nice to have: the instincts of a natural educator, the kind of curiosity that pushes you to understand how something works and then makes you want to help someone else get it.
Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks.
Nice to have: scripting experience or a track record of digital program transformation.
Nice to have: relevant security certifications such as CISSP, CISM, or Security+.
About Snyk
Snyk is a software security company that helps businesses find and fix vulnerabilities in their code. The company's software uses machine learning and other advanced techniques to identify security risks in code, and provides developers with tools to fix those issues before they become a problem. Snyk's software is used by thousands of businesses around the world, including some of the largest companies in the technology industry. The company was founded in 2015 and is headquartered in London, England.
