5+ years in client-facing technical roles like Technical Account Management or Solutions Engineering.
Strong experience with RESTful APIs and webhooks, capable of explaining concepts to diverse stakeholders.
Familiarity with stablecoins and blockchain fundamentals, with a passion for deeper understanding.
Proven technical troubleshooting skills and experience resolving production incidents with engineering teams.
Excellent communication skills for both business and technical discussions, influencing cross-functional teams.
Experience managing complex projects across multiple teams, including timelines and deliverables.
Ability to thrive in fast-paced, ambiguous environments, balancing reactive and proactive tasks.
Responsibilities
Serve as the primary technical contact and trusted advisor for strategic crypto accounts, building strong relationships with key stakeholders.
Lead technical troubleshooting and incident response, managing communications and resolutions collaboratively.
Collaborate with GTM and user-facing teams to ensure a seamless experience that aligns technical and commercial strategies.
Translate customer needs into actionable product feedback, identifying patterns and business impacts for Product and Engineering teams.
Develop and maintain operational runbooks and success metrics tailored to specific accounts.
Proactively assess account implementations for improvements and potential issues, flagging growth opportunities.
Conduct regular business and technical reviews with customers, driving action items to completion.
Benefits
Opportunity to work with high-growth crypto-native companies.
Engagement in cross-functional projects that enhance operational efficiency.
Access to a collaborative environment with diverse teams.
Chance to influence product development through direct customer feedback.
Development of technical documentation that empowers users and reduces friction.
Full Job Description
About the team
Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams-balancing our users' business needs with technical constraints-and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do
As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on-developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities
Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion.
Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
Proactively review your accounts' implementations to identify improvements and surface potential issues-across areas like performance, reliability, and compliance workflows-before they impact the user's experience, and flag growth opportunities to partner teams.
Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements
5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams.
Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.
Preferred qualifications
Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate.
Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors, and distributed traces.
Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes.
Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Stripe powers businesses all over the world, from the new startup that just launched yesterday to the Fortune 500 companies that we all know and love. Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more.
