Technical Services Consultant / IT Consultant, DC-VA-MD (Metro Area)Job Location: DC Metro Area
Type: Fulltime, Mon-Fri
Number of Openings: 1
Salary Range: $100,000-$125,000 annually
Start Date: ContingentThe Technical Services Consultant / IT Consultant for the Integration team requires a well-rounded individual to consult, implement and manage a wide variety of solutions. It is largely based on working independently at client sites; therefore, excellent interpersonal communication and time/project management skills are critical for customer satisfaction, as well as individual and the organization's success.
Key Roles Responsibilities:- Travel to client sites in the DC-VA-MD metro area to provide technical project consulting and comprehensive IT support for a variety of clients (small businesses, non-profits, government agencies).
- Diagnose and resolve complex IT issues across various platforms and systems.
- Provide technical support and guidance to team members and end-users.
- Implement and troubleshoot IT infrastructure, including hardware, software, and network systems.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Collaborate with other departments to identify and address IT needs and improvements.
- Stay up-to-date with the latest industry trends and technologies to ensure the organization remains competitive.
Qualifications:- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 10 years of experience in IT support or a similar role (5 as a lead role).
- Strong knowledge of IT systems, networks, and software applications.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications are a plus.
- Proficiency in VMware and Hyper-V environments.
- Proficiency with Office 365, Entra, Intune and Active Directory Administration.
- Strong PowerShell scripting for automation tasks is a must.
- Proficient with AWS and Azure cloud platforms.
- Experience with network security and firewall configurations (Unifi and PFSense troubleshooting a plus).
- Experience in Linux systems administration.
- Experience with Teams Room Configuration.
- Familiarity with ConnectWise PSA, ScreenConnect, and ITGlue are a plus.
- Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
- Own vehicle and clean driving record. Frequent travel to client sites throughout Maryland, Virginia and D.C.
- Medical, Dental and Vision coverage for employee and family
- 401k + company matched contributions 4% match on 5% contribution - Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year - no vesting period!
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
- Health Reimbursement Account (HRA) w/ medical coverage
- 7 Paid Holidays + 1 Floating Holiday
- Paid Time Off (PTO)
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Referral Program
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Promotion and Advancement Tracks
