JOB SUMMARYPRIMARY POSITION RESPONSIBILITIES:- Provide the first point of contact for customers for technical resolution of issues
- Supply of timely and accurate technical solutions
- Complete on-site customer visits to gather information on customers issues
- Work with Product Line Manager to develop spare & change parts packages - who is product line manager?
- Consistently observe and promote SHEQ site requirements for self, department, and all contractors, visitors, and guests.
- Manage a team of technicians, engineers, administrative support, etc.
Technical and Customer Support Responsibilities- Act as primary the technical interface between Customer Service, Engineering and the customer
- Perform project related engineering tasks for Customer Service projects as needed
- Update internal customers on available improvements and replacements for obsolete items for specific equipment
- Direct/coordinate/manage technical solutions for the technicians/engineers
- Apply product understanding and process knowledge to the development of improved product and increased performance
- Periodically update & hone technical skills & knowledge via formal education, seminars and certificate programs
SKILLS AND EXPERIENCES- Bachelor's degree in engineering or related field OR 10+ years equivalent experience
- 8+ years manufacturing operations experience (engineering, purchasing, materials control, administration)
- Strong understanding of industrial plants with PC/PLC control systems, refrigeration, and vacuum systems
- Experience troubleshooting mechanical/electro-mechanical equipment (remote/direct), including PLCs
- Ability to read blueprints, schematics, manuals, and other technical documentation
- Working knowledge of mechanical/electrical tools used in pharmaceutical maintenance/technical support
- Strong communication, customer service, interpersonal, and Microsoft Office skills
- Experience working with internal and external customers
- Proven leadership in industrial technical environments (maintenance/engineering)
- Experience in multicultural/international environments
- Experience supporting equipment in sterile/aseptic environments
- Knowledge of aseptic filling equipment (vials, syringes, cartridges, isolators, VHP)
- Ability to work independently with flexible schedule and short-notice travel
- Valid driver's license and passport required
- Ability to travel up to 25% (~1 week/month), including international travel
SALARY RANGEWHAT WE OFFER• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
• DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.
Country: US
City: Greenville/Winterville Area
Placement area: Logistics and Production
Apply now "
