Tate & Lyle

Technical Service Account Manager (Scientist)

Tate & Lyle$71K — $104K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent experience
  • Extensive knowledge of sales and relationship management in Technical Service
  • Ability to operate independently with occasional guidance
  • Experience in coaching junior staff on technical issues
  • Skilled in conducting detailed analysis to identify customized solutions

Responsibilities

  • Serve as a technical consultant to understand client needs and develop tailored product solutions
  • Collaborate with cross-functional teams to align client requirements with product offerings
  • Present technical insights and solutions to clients, addressing concerns effectively
  • Proactively identify upsell opportunities using technical knowledge
  • Maintain accurate and detailed account records for relationship management
  • Support the sales team with customized strategies based on client-specific needs

Benefits

  • Comprehensive medical, dental, and vision coverages
  • Generous paid time off, including vacation, sick leave, and 16 weeks of parental leave
  • 401K plan with company match
  • Company-paid life insurance
  • Additional no-cost benefits like Lifestyle Spending Account and telemedicine
  • Supportive workplace culture with Employee Resource Groups for diverse communities
Full Job Description

About this role:

The Technical Service Account Manager brings relevant technical knowledge to customer accounts, helping translate complex client needs into customized solutions. Acting as both a technical advisor and sales representative, the Technical Service Account Manager identifies growth opportunities, supports product customization, and builds trusted partnerships.

Accountabilities:

  • Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.

  • Collaborate with internal teams, including teams in Innovation,R&D and Sales & Account Management, to communicate client requirements and support the creation of tailored product solutions and applications.

  • Present technical insights to clients within the assigned accounts, articulating the benefits and applications of solutions while addressing potential concerns.

  • Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.

  • Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.

  • Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements.

Skills & Experience: 

  • Bachelor’s degree or equivalent experience. 

  • Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function. 

  • Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to coach juniors on technical and operational matters in a specialism.  

  • Accountable for own targets and reviewing work of juniors.  

  • Frequently conducts detailed analysis and investigation to identify customized solutions for customers, determine best options, or suggest improvements to existing methods. 

  • This role involves initiating communication with cross-functional teams to address and resolve shared issues, collaborate on processes or transactions, and interpret or clarify technical information to enhance understanding.

What we can offer you

Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $71,000 - $104,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

  • Medical, Dental, Vision coverages

  • Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave

  • 401K with company match

  • Company paid life insurance

  • Additional benefits at not cost to employee such as:  Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle.  We offer multiple Employee Resource Groups (ERGs) that support various communities.

*The Job title, role and responsibilities are subject to change based on qualifications / experience of the candidate and the business needs of the company.

About Tate & Lyle

Tate & Lyle is a British multinational food and beverage ingredients company headquartered in London, England. The company was founded in 1921 and operates in over 30 countries worldwide. Tate & Lyle produces a range of sweeteners, texturants, and stabilizers for the food and beverage industry. The company's products are used in a variety of applications, including beverages, dairy, bakery, and confectionery. Tate & Lyle is committed to sustainability and has set targets to reduce greenhouse gas emissions, water usage, and waste. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Learn more about Tate & Lyle
Size
4,591 employees
Industry
NASDAQ

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