Position Summary:Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies.
A Day in the Life:
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
- Outside sales meetings and calls to build relationships with existing and new customers
- Application engineering to apply our products using sound engineering principles
- Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.
- Service and technical support of existing equipment
- Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.
Comments from some of our sales engineers: Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day.
Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding.
I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market.
Primary Job Responsibilities: - Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers' needs.
- Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
- Daily tasks include inside sales support, application engineering and outside sales.
- Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
- Educate and promote CaptiveAire products to users in your market. This includes conference calls, meetings, organizing presentations, and product demos.
- Research and develop new business opportunities with new and existing users.
- Top notch customer service and willingness to go above and beyond to serve the customer.
- Quick turnaround times a priority.
- Continuously evaluate and improve processes as well as the customer experience.
- This position will train in Rochester 6-12 months pending experience.
Required skills: - 0-5 years experience
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Excellent computer, organizational and communication/presentation skills
- Problem solving with a passion for continuous learning
- Strong desire to interface with the customer
- Embrace new technologies and business savvy
- Passion for work with aggressive nature to succeed
- Willing to travel for various training opportunities
- If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
- MUST BE A "GO GETTER"!
Benefits: - Medical, dental and vision insurance
- Disability & life insurance based upon election of medical insurance
- 401k with employer match
- Paid holidays
- Paid time off (PTO) based upon tenure
- Flexible spending account (FSA)
- Tuition reimbursement, including for Professional Engineering (PE) License
- Relocation assistance
Salary: $70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
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