Position: Technical Relationship Manager
Location: US - New Jersey/Hybrid
THE ROLE:
The overall role of the IGEL Technical Relationship Manager (TRM) is to establish and maintain a strong strategic relationship between IGEL and its enterprise customers, helping them successfully adopt, optimize, and expand their use of IGEL technology solutions. The position will clearly emphasize that this is a hands-on technical role balanced with strategic customer relationship management, particularly within large financial institutions. The TRM will serve as the primary technical relationship coordinator and trusted advisor, acting as a central point of contact between the customer and IGEL's cross-functional teams, including Technical Support, Engineering, Product Management, and Customer Success, to ensure effective collaboration, proactive technical guidance, timely issue resolution, and alignment with the customer's strategic business and technology objectives. This position will have a particular focus on the Financial Services Industry (FSI), supporting enterprise customers operating in highly regulated, security-sensitive, and mission-critical IT environments.
Travel Requirement: Up to 20% (Training Purposes and Customer Site in between visit)
