Job Title: Project & Relationship Manager
Location: NYC (Headquarters) - on-site
Salary Range: $110K- $160K, depending on work experience
Job Summary:We're looking for a high-performing
Technical Project Manager with strong project management skills-someone who blends emotional intelligence, sharp organization, and technical fluency to lead client relationships end-to-end. You'll actively listen, own client issues, manage delivery timelines, and keep stakeholders aligned.
This role is perfect for someone who thrives in fast-paced, high-accountability environments and brings both structure and warmth to every client touchpoint.
Key Responsibilities:- Serve as the primary point of contact for client accounts-owning relationships, managing expectations, and proactively identifying needs.
- Translate complex technical concepts into clear, actionable business value for stakeholders at all levels.
- Lead project delivery from kickoff to completion: track timelines, manage deliverables, send timely updates, and ensure nothing falls through the cracks.
- Actively problem-solve client issues-dig into root causes, identify workarounds, and escalate only when deep technical input is truly needed.
- Manage competing priorities across multiple accounts while maintaining a calm, solutions-focused presence under pressure.
- Facilitate regular client meetings, retrospectives, and check-ins to foster trust, gather feedback, and adapt delivery plans as needed.
- Maintain clear, detailed documentation of client conversations, action items, and evolving requirements.
- Collaborate cross-functionally with product, engineering, and design teams-serving as a filter and force multiplier for internal team productivity.
- Protect internal bandwidth by managing client needs diplomatically and de-escalating where necessary.
Required Skills & Qualifications:- 5+ years of client-facing experience in relationship management, account leadership, or project delivery roles-preferably with experience managing "challenging" or high-stakes relationships.
- Strong communication and emotional intelligence-able to actively listen, read between the lines, empathize with client frustrations, and adapt tone/style mid-conversation.
- Naturally builds trust through relationship-building behaviors: consistent follow-through, transparency about deliverables, and a genuine interest in client success.
- Proactive problem solver-takes initiative to research and resolve without defaulting to escalation.
- Highly organized and detail-oriented-keeps commitments visible, tracks action items obsessively, and ensures nothing gets lost.
- Composed under pressure-navigates escalations calmly, doesn't take client feedback personally, and keeps discussions solutions-focused.
- Comfortable with confrontation-can professionally push back, ask tough questions, and set boundaries with clients when needed.
- Strong written communication skills-able to craft detailed Slack messages, meeting notes, and client updates clearly and quickly.
- Background in B2B/B2C software or tech-adjacent services-able to understand development cycles, constraints, and stakeholder dynamics. Ideally brings some technical fluency.
- Previous startup or agency experience-understands pace, urgency, and shifting priorities.
- Project management mindset-run your own timelines, own deliverables, and drive clarity with or without formal tools.
- Protective team player-instinctively shields internal teams from unnecessary client chaos while keeping clients satisfied.
Nice-to-Haves:- Familiarity with project management tools (e.g. Asana, Trello, Notion, Jira).
- Experience working in cross-functional teams including product, design, and engineering.
- Previous experience in client strategy or customer success roles at a high-growth company.
Compensation & Benefits:- Competitive base salary + discretionary performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off, holidays, and parental leave
- Please note, this is a contract to hire position
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