3+ years managing large-scale IT implementation projects.
5+ years gathering requirements and creating technical documentation.
Strong grasp of technical challenges in cloud-based software.
Excellent skills in stakeholder management and communication.
Proven ability to influence and collaborate across various teams.
Responsibilities
Lead implementation of Coveo's platform by defining scope and objectives.
Act as the primary delivery lead and trusted advisor for stakeholders.
Coordinate internal and customer project resources and manage expectations.
Develop and track detailed project plans including budgets and timelines.
Assess project changes and implement mitigation strategies as needed.
Communicate project progress to stakeholders through status reports and meetings.
Identify and document potential risks to ensure project delivery success.
Benefits
Opportunity to work in a dynamic and innovative environment.
Collaborative culture focusing on professional development.
Work with cutting-edge technology in cloud and software solutions.
Engagement with diverse customers across North America and globally.
Full Job Description
As one of our Technical Project Managers, you will:
Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision-making, and accountability throughout the implementation lifecycle.
Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
Identify, assess, document, mitigate, and escalate risks when required to ensure successful project delivery.
Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.
Here is what will qualify you for the role:
At least 3 years of experience managing large-scale information technology implementation projects.
At least 5 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments.
Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.
What will make you stand out:
Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps.
Project management certifications such as Project Management Professional (PMP), Scrum Master, or equivalent.
Experience with web development or software engineering.
Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, or professional services automation tools such as Certinia (formerly FinancialForce) or Mavenlink.
Experience working in a consulting, professional services, or customer implementation environment.
This role requires strong English communication skills, as you will work primarily with English-speaking customers and stakeholders across North America and global markets.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
About Coveo
Coveo is a software-as-a-service search engine, powered by artificial intelligence based in Quebec, Canada. The Coveo Relevance Cloud offers ecommerce, customer service, digital workforce, and website search.
