Here's Where You'll Make An Impact:xCures is hiring a Technical Program Manager to run the operating system of its Customer Solutions team, the group that sits between our customers, our platform, and the engineers who connect them. You will report to the Director, Customer Solutions, with a dotted line to the Program Management Office. Your job is to make delivery visible, predictable, and measurable: what is coming in, what is committed, where it stands, and when a customer goes live.
The team ships AI-native tooling and customer integrations quickly, and it needs someone who can turn that pace into a clear picture for Revenue Leadership and the PMO while keeping the engineers building instead of coordinating. You will sit between customers, Engineering, Product, and Customer Success on work that puts the patient history in front of the clinician who needs it. If you want to own the systems a team runs on rather than inherit them, this is that job.
Key Responsibilities: - Own delivery reporting for Customer Solutions: maintain the single source of truth on program status, risks, and dates, and deliver a regular cadence of updates to Revenue Leadership, the PMO, and executives
- Manage intake and triage of inbound requests from Sales, Customer Success, and Product, coordinating prioritization and routing decisions and communicating outcomes back to the people who asked
- Track active customer integration and onboarding programs from kickoff to go-live, surfacing blockers early and holding the team to committed dates
- Build and maintain internal and external technical training, product guides, and support resources so customers and colleagues can self-serve
- Define success metrics, dashboards, and feedback loops for the team's tools and integrations, and use them to show adoption and performance
- Work with Engineering, Product, Customer Success, and the PMO to keep Customer Solutions work aligned with platform priorities and company delivery standards
- First 90 days: stand up the intake and triage process and take over program tracking for every active customer integration
- First year: predictable, measurable delivery across all Customer Solutions programs and a faster contract-to-live cycle, measured by on-time delivery against committed dates, time from contract to live integration, and customer and internal stakeholder satisfaction
Qualifications:Required:- 3+ years in technical program management, product operations, or project management in a technology environment
- Track record of leading cross-functional initiatives from definition through delivery
- Experience working with both engineering teams and customer-facing roles, and translating between them
- Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling
- Experience creating training materials and technical documentation for technical and non-technical audiences
- Bachelor's degree or equivalent practical experience
Bonus Points:- Healthcare, diagnostics, or health IT background
- Hands-on use of agentic AI tools in your daily work
- Enterprise SaaS onboarding or implementation experience
- Scripting or light automation skills
LocationxCures operates in a distributed, remote-first environment, with occasional travel to company offsites or key meetings throughout the year. Candidates may be located anywhere in the United States. The successful candidate must already have authorization to work in the United States. At this time, xCures does not offer sponsorship. All candidate information will be held in confidence and in accordance with EEOC guidelines.
Additional ConsiderationsWe recognize that people bring a wealth of experience and talent beyond just the requirements listed in a job description. Diversity of experience and skills, combined with a shared passion for healthcare, is what drives us to innovate. We welcome candidates from all backgrounds and encourage you to apply, even if you don't meet every qualification listed. xCures is an equal opportunity employer, committed to creating an inclusive environment for all employees.
BenefitsGreat work deserves great support. We believe our people are our greatest asset, and we're committed to supporting them with a strong, competitive benefits package. Our goal is to be a place where people genuinely want to build their careers, and our benefits are designed to support our team in the ways that matter most.
- Remote-First
- Paid Time Off and 13 Company Holidays
- Equity Package
- Paid Parental Leave
- Medical, Vision, and Dental
- Employer HSA Contribution
- Employer 401(k) Match
- STD, LTD, Life Insurance and Critical Illness Plans
- Employee Assistance Program
- Adoption Assistance
- Company Offsites
- Monthly Internet Allowance
- Professional Development Funds
- And more!
CompensationThe anticipated salary range for this role is $115,000 to $145,000.
Agency Notice: xCures does not accept unsolicited resumes from staffing agencies, search firms, or other third-party recruiters. Any resumes submitted without a signed, active agreement with xCures will not be considered, and no fee will be paid in the event of a hire.
