ResponsibilitiesAnalysis of Customer/Stakeholder and Business Needs
Identifies opportunities and gaps across products, services, systems, and infrastructure using customer/stakeholder feedback, telemetry, and AI. Develops problem statements and solution hypotheses, identifies dependencies and root causes, and aligns solutions with customer needs and Microsoft strategy. Builds business cases, assesses feasibility, and supports transformation initiatives.
Product/Service/Solution Definition
Defines program goals, priorities, deliverables, risks, and mitigations for multiple functional areas. Partners with Engineering, Design, Security, and other teams to shape technical solutions and architecture. Defines success criteria, OKRs, KPIs, telemetry requirements, and return on investment.
Product/Service/Solution Development
Orchestrates cross-functional teams and partners to deliver programs and integrated solutions. Manages schedules, dependencies, risks, tradeoffs, and stakeholder alignment, using AI and automation to improve execution. Drives roadmaps, release plans, testing, and delivery while ensuring quality, security, privacy, accessibility, safety, and Responsible AI requirements.
Product/Service/Solution Performance
Monitors performance through usage, quality, cost, customer/stakeholder feedback, and other KPIs. Uses telemetry, AI, experimentation, and customer insights to identify opportunities and drive continuous improvement. Improves operational reliability, supportability, and live-site processes, and serves as a technical advisor in customer and stakeholder engagements.
QualificationsRequired/minimum qualifications- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
Additional or preferred qualifications- Bachelor's Degree AND 5+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 4+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Understanding of concepts and operations is preferred.
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.