Description

Regional Technical Program Manager Role:

As a member of the company's Data Center Operations Programs team, the Technical Program Manager (TPM) is responsible for improving field operations performance by developing training programs, supporting operational systems and processes, leading change management initiatives, and identifying opportunities to increase productivity, quality, and safety. It also involves analyzing operational data, documenting and implementing best practices, collaborating on continuous improvement efforts, and helping ensure personnel are properly trained and qualified to deliver services effectively.

What You'll Do:

• Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal perspective and a customer perspective.
• Participate in departmental steering meetings.
• Attend service delivery and maintenance activities to review and assess best practices. Gather, document and share best practices departmentally. Drive necessary changes to systems based on process improvements.
• Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations. Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel
• Promote and demonstrate the behaviors consistent with CoreSite's culture and core values.

Knowledge, Skills and Abilities:

• Ability to thrive in a hybrid work environment, with regular on-site presence of up to 2 days per week.
• Flexibility to travel up to 50%, with the potential for increased travel or in-office presence as business needs evolve.
• Excellent written and verbal communication skills
• Lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, operational tools, dashboards, and training programs.
• Drive operational excellence through collaboration with Engineering, Procurement, and IT teams.
• Strong team player with a focus on service delivery, maintenance, quality, safety, and performance improvement.

Education/Experience:

• 8+ years of experience in data center operations and project/program management.
• Bachelor's degree from an accredited college or university
• Knowledge of the data center, internet and telecommunications industries
• Experience working with various field operations enablement/productivity software applications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation: Compensation for this role includes a base salary between $90,000 and $100,000. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Job Post Timeline: This position is expected to be open for applications for 30 days.

Benefits: Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.

Additional Perks:

• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.