Toshiba Global Commerce Solutions is seeking a Technical Program Manager (TPgM) for Client Solution Delivery. The TPgM is responsible for overseeing end-to-end delivery of complex retail solutions, ensuring alignment between business requirements, product strategy, and technical execution. This role drives cross-functional coordination, mitigates risks, and ensures that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 10% travel.
Responsibilities:Program Delivery & Execution: - Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements.
- Manage risks, dependencies, milestones, and deliverables across projects.
- Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs.
Cross-Functional Alignment & Collaboration: - Align product requirements and technical architecture into integrated project plans, ensuring smooth collaboration across engineering, product, and business teams.
- Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables.
- Promote a culture of ownership, accountability, and collaboration across all teams involved in the program.
Technical Oversight & Leadership: - Provide leadership to technical project managers and cross-functional teams, driving program outcomes and ensuring technical excellence.
- Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints.
- Drive root cause analysis for defects and lead corrective actions to prevent future issues.
Client Engagement & Satisfaction: - Engage directly with clients to define project scope, gather requirements, and set expectations.
- Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes.
- Proactively address client concerns and deliver solutions that exceed client expectations.
Process Improvement & Tools: - Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness.
- Ensure consistent use of project management tools to track progress, manage risks, and maintain quality throughout the project lifecycle.
Program Strategy & Reporting: - Define and track key performance indicators (KPIs) to measure the success of programs.
- Provide executive-level status updates, highlighting progress, risks, and mitigation strategies.
- Lead retrospective reviews and promote a culture of continuous improvement across teams.
Required Skills & Experience: - Bachelor's degree in a technical field or equivalent combination of education and experience.
- 12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions.
- Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery.
- Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
- PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.
- Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
- Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction.
- Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
- Customer-facing experience with proven ability to translate client requirements into executable plans.
- Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget.
Success Metrics: - Effective program delivery, with adherence to key milestones and client satisfaction.
- Achievement of KPIs related to program success, including delivery timelines, budget adherence, and quality outcomes.
- Continuous improvement in team processes, leading to enhanced efficiency, fewer defects, and faster delivery times.
This role is essential for driving successful client projects that require a balance of technical expertise, customer relationship management, and program leadership. The TPgM will be a key player in delivering scalable, high-quality solutions while ensuring that client needs are met and exceeded.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
