You will:- Lead critical Service Quality Improvement programs across Product, Engineering, Data Science, and Operations.
- Establish and define key quality metrics and frameworks to track and continuously improve the rider experience across all operating markets.
- Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks.
- Align stakeholders across the organization and represent the programs to executive leadership to remove blockers and drive accountability.
- Apply strong technical judgment to evaluate system trade-offs, improve scalability, and ensure delivery quality.
- Manage program roadmaps, portfolio prioritization, and resource allocation to ensure timely delivery and success of core business outcomes.
You have:- 7+ years of experience managing highly complex cross-functional programs with a holistic understanding of business-wide functions (e.g. Product, Eng, Operations, etc).
- Proven track record of driving large-scale, ambiguous technical programs end-to-end, managing cross-functional dependencies, timelines, and risks across multiple stakeholders.
- Strong technical background with the ability to engage credibly in technical design discussion with engineering and evaluate technical trade-offs.
- Aptitude for analyzing disparate data points and metrics into structured priorities and actionable burndown paths to drive incremental, measurable quality gains.
- Exceptional communication and leadership skills with demonstrated ability to align diverse cross-functional teams and influence executive leadership.
We prefer:- Expertise with complex technical systems that bridge software with physical operations.
- Experience working closely with operational logistics, customer support operations, or field-facing technical programs.
- Familiarity working with large datasets, metrics, or reliability / quality engineering frameworks to diagnose system issues
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$230,000-$284,000 USD
