Technical Product Owner, HCP Customer Master Data Platforms

Technical Product Owner, HCP Customer Master Data Platforms What You'll Be Doing! As Technical Product Owner for HCP Customer Master Data Platforms, you will be responsible for leading and coordinating ideation, design & development of solutions supporting Lilly's HCP Customer Master Data with a focus on leading data onboarding and modernization, data quality & customer data transformation workstreams (including entity resolution, matching and survivorship rules, and data stewardship). You will be accountable for ensuring that our products are powering our HCP customer data strategy and embedding key technology breakthroughs such as automation & AI, while leading the charge in security-by-design, privacy-by-design, and DevOps (CI/CD, infrastructure-as-code, and automated testing). To do that, you will need to flex skills in understanding and analyzing business processes, consulting and advising on technical options, constantly researching new technologies, and effectively partnering with our software engineers and architects on best practices and how to leverage exciting new technology such as GenAI. 3131Accountable for the prioritization of product backlogs / new items across Customer Master Data products in alignment with our key business owners, Lead Team, and Governance, balancing business value against technical dependencies, platform capacity, and technical debt3131Understand business requirements and effectively translate business needs and process into detailed product technical requirements and user stories, including data models, source-to-target mappings, matching rules, and acceptance criteria3131Partner with technical subject matter experts on complex solutions; drive technical design review and ensure all relevant technical tasks are completed end-to-end for data integrations & data products (batch, API, and event-based), including architecture, security, and privacy reviews3131Plan, analyze, configure (hands-on), and test business solutions in response to business needs, using SQL, Python, and Databricks notebooks for data profiling, validation, and troubleshooting3131Define and lead the future state customer data strategy and provide technical guidance and coaching to developers and engineers on the team3131Accountable to drive digital innovation, continuous improvement, and automation, at scale, and serve as a change agent throughout the organization3131Influence external vendors (including MDM, data quality, and data platform vendors), work alongside many other internal IT teams (e.g., EI&P, other Solution Services teams and Dedicated groups) and partner with our business colleagues (e.g., Global Customer Operations, US Commercial Operations, Computer Systems Quality Assurance, Global Transparency).3131Define and enforce data quality standards, metrics, and monitoring (for example completeness, accuracy, timeliness, and match rates), and drive root-cause remediation with source system owners3131Ensure data governance alignment, including lineage, cataloging, access controls, and secure handling of PII/HCP data in line with GDPR, CCPA, and Lilly privacy and cybersecurity standards3131Partner with Computer Systems Quality Assurance to ensure solutions are validated and compliant with GxP and computer system validation requirements3131Evaluate and pilot AI/GenAI capabilities (for example ML-based entity matching and LLM-assisted data stewardship and enrichment) and take proven use cases into production data products How You'll Succeed 3131Be the go-to technical expert on our customer master data, data engineering, and analytics technologies, including data onboarding and data quality3131Partner with key data & analytics business partners to build transformation and technical roadmap for customer data, design solutions, and coordinate delivery of those solutions3131Anticipate and resolve key integrations / technical issues that impact our data systems3131Manage the tasks and activities involved with successful technology implementation3131Oversee and mitigate technological risks to make sure our solutions are stable and resilient3131Partner effectively with other Lilly IT teams (for example, IT Infrastructure, Telecommunication, & Enterprise Platforms) to deliver stable ongoing operations3131Define and track product and platform KPIs, such as data quality scores, pipeline reliability and SLAs, platform cost, and adoption What You Should Bring 3131Proven track record in IT project and product delivery, ideally for data platforms or data products3131Proven ability to influence complex business/technical decisions3131Ability to communicate effectively with IT teammates and present to business stakeholders3131Excellent interpersonal skills, including the ability to build networks/partnerships with a diverse group of teammates around the globe3131Effective analytical & problem-solving skills3131Strong learning agility and ability to work in ambiguity Basic Qualifications: 3131Bachelor's Degree in Computer Science, Information Technology or related technical field31315+ years of IT experience31313+ years of hands-on experience with data platforms, data integration, or master data management Desirable Skills: 31313+ years proven experience working on business processes and systems; experience supporting business-unit technology teams 3131Experience technically leading developers and engineers (directly or through influence) and managing deliverables with senior business stakeholders3131Hands-on experience designing, building, or owning ETL/ELT data pipelines on a cloud platform (AWS or Azure), with working knowledge of Databricks and Apache Spark and of integrating them with varied data sources and storage3131Strong SQL and data modeling skills; working knowledge of Python for data profiling, validation, and automation3131Working knowledge of database and analytics architecture, including integration patterns (batch, API, event streaming) and warehouse/lakehouse concepts3131Working knowledge of data quality, data governance, and master data management concepts (matching, survivorship, stewardship, lineage)3131Experience working in Agile methodologies such as Scaled Agile Framework (SAFe) and applying DevOps practices (CI/CD, version control)3131Experience working in a regulated industry - pharmaceutical preferred 3131Experience working with Marketing, data and/or Market Research solutions 3131Experience with business intelligence / data visualization solutions such as Tableau or PowerBI 3131Working knowledge of AI/ML concepts such as LLMs, NLP/NLG and predictive/prescriptive modeling, including applying GenAI and ML to data quality, entity matching, and stewardship use cases 3131Able to act as change agent and to take ownership of issues or opportunities until a proper solution is implemented 3131Experience with MDM platforms (for example Reltio, Informatica, or Veeva Network) and HCP/HCO reference data sources 3131Experience with data governance, catalog, and lineage tools, and with data quality frameworks 3131Familiarity with GxP and computer system validation in a regulated environment Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $129,000 - $189,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly