Technical Product Manager
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESPlatform Strategy & Vision- Define and lead platform product strategy aligned with enterprise priorities, business objectives, and technology direction.
- Establish and communicate platform vision, roadmap, sequencing, and long-term platform evolution.
- Conduct discovery activities to identify customer needs, stakeholder priorities, operational challenges, platform opportunities, and desired business outcomes.
- Define and oversee platform OKRs, KPIs, adoption metrics, and success measures.
- Ensure platform investment priorities support scalable, reusable, secure, and high-quality enterprise capabilities in partnership with Architecture and Engineering.
- Evaluate platform performance and continuously improve business value, operational effectiveness, and technical outcomes.
- Balance platform strategy with enterprise demand, technical feasibility, capacity, and long-term sustainability.
Platform Governance, Prioritization & Delivery- Oversee intake and evaluation of platform requests from product teams, business stakeholders, and technology partners.
- Establish prioritization frameworks, demand governance processes, and investment guardrails to manage competing platform needs.
- Own and prioritize the platform backlog and define desired outcomes and success measures; partner with Business Analysts/Product Owners to translate priorities into user stories and acceptance criteria
- Lead complex prioritization and trade-off decisions across competing initiatives, dependencies, risks, and resource constraints.
- Ensure backlog alignment with platform roadmaps, strategic initiatives, operational requirements, and enterprise objectives.
- Partner with Tech Development Managers and Engineering Leads to understand effort, capacity, delivery feasibility, and sequencing across enhancements, maintenance, technical debt, support, defect remediation, and new capabilities.
- Participate in sprint planning, backlog refinement, release planning, readiness reviews, retrospectives, and other Agile ceremonies.
- Ensure platform requirements, priorities, governance decisions, and service impacts are clearly communicated across stakeholders.
- Technical Leadership & Platform Operations
- Partner with Engineering, Architecture, Security, Operations, Compliance, and Product leadership to ensure platform scalability, reliability, performance, and technical integrity.
- Maintain a holistic understanding of platform capabilities, integrations, workflows, configurations, shared services, and business processes.
- Prioritize and sponsor platform health initiatives, including resiliency, observability, reliability, lifecycle management, maintenance, and technical debt reduction, in partnership with Engineering and Architecture.
- Track and report platform outcome and service-health metrics, including adoption, availability, reliability, performance, incidents, efficiency, service quality, and value realization, partnering with Tech Development on engineering delivery metrics.
- Monitor platform risks, dependencies, delivery issues, and operational concerns and work with accountable partners to drive appropriate mitigation, prioritization, or escalation.
- Identify and communicate cross-functional platform dependencies and partner with Project Management and delivery leaders to coordinate resolution across systems, data, integrations, vendors, releases, and service operations.
- Assess impacts of system changes, operational requirements, and business process modifications to support sustainable platform growth.
- Stakeholder Engagement & Communication
- Align stakeholders across business, product, engineering, architecture, operations, and technology teams.
- Serve as the primary point of contact for platform strategy, roadmap, priorities, product decisions, adoption, and value outcomes, partnering with delivery leaders on risks, dependencies, and execution status.
- Communicate platform strategy, roadmap progress, adoption metrics, service health, and value realization outcomes.
- Advocate for platform adoption and best practices throughout the organization.
- Facilitate collaborations that balance stakeholder needs, platform standards, customer experience, and technical constraints.
- Process Improvement
- Establish and continuously improve product management frameworks, standards, and processes supporting platform delivery.
- Drive improvements in demand intake, prioritization, governance, backlog management, and performance reporting, partnering with Tech Development on capacity planning.
- Identify opportunities to improve platform scalability, efficiency, automation, data quality, and operational excellence.
- Support enterprise product operating model maturity and platform transformation initiatives.
- Provides product leadership, coaching, and guidance to Product Owners, Business Analysts, and other product professionals supporting the platform.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES- Performs other duties as assigned.
- Travel as required.
QUALIFICATIONSEducation & LicensingBachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred.
ExperienceEight (8) years of experience in technical product management, platform product management, product strategy, requirements intake, technology delivery, or shared services/platform role.
Experience with agile development and engineering, architecture, operations, production support, or platform reliability is strongly preferred.
Skills & Knowledge- Strong knowledge of platform product strategy, technical product management, and product lifecycle management.
- Expertise in Agile methodologies, backlog management, user story development, and requirements management.
- Strong understanding of enterprise platforms, system integrations, architecture concepts, and technology delivery.
- Knowledge of platform reliability, operational support, observability, security, maintenance, and lifecycle management.
- Advanced backlog prioritization, governance, and demand management capabilities.
- Strong stakeholder management, negotiation, influence, and facilitation skills.
- Ability to balance customer needs, business outcomes, operational requirements, and technical constraints.
- Strong analytical and decision-making skills with the ability to evaluate data, risks, tradeoffs, and platform performance.
- Ability to lead cross-functional teams and align stakeholders across multiple business and technology domains.
- Excellent verbal, written, presentation, and executive communication skills.
- Knowledge of product operating models, platform-centric delivery, and outcome-based management approaches.
WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
