Position Overview: As a Technical Operations Engineer, you will serve as an on-site subject matter expert for ACS products, supporting both domestic and international events. You'll bring a strong understanding of mechanical, electrical, and software systems that govern our robots, and will be directly embedded with the engineering team for troubleshooting and problem-solving. This role requires a hands-on, resourceful engineer who can diagnose and resolve issues in the field, ensuring reliable system performance in diverse operational environments.
What You'll Do:- Act as an on-site product SME for ACS systems during CONUS and OCONUS events.
- Troubleshoot and resolve issues across mechanical, electrical, and software systems with minimal support.
- Collaborate closely with the engineering team to identify, isolate, and solve problems.
- Apply practical knowledge of networking layers for both hardline and mesh networks.
- Utilize mechanical aptitude to address hardware and system-level challenges.
- Perform basic Linux-based tasks, including log access, configuration updates, and system modifications via CLI.
- Ensure mission readiness of ACS systems and provide direct technical support to program managers and operators.
What You'll Need:- 3+ years of experience in technical operations, field engineering, or robotics/mechatronics.
- Strong troubleshooting skills across mechanical, electrical, and software domains.
- Working knowledge of networking concepts for both wired and mesh network environments.
- Hands-on mechanical aptitude (hobby mechanic, robotics, construction, or similar practical experience).
- Basic Linux proficiency, including CLI navigation, log analysis, and configuration updates.
- Ability to work independently in challenging environments with minimal support.
- Bachelor's degree in engineering, computer science, robotics, or related technical field (or equivalent practical experience).
- Ability to travel domestically and internationally to support mission events.
What We Offer:- Competitive salary
- ACS Equity Package
- Health, Dental, Vision Insurance
- Paid Time Off
