3+ years of experience in technical operations, field engineering, or robotics/mechatronics.
Strong troubleshooting skills in mechanical, electrical, and software areas.
Working knowledge of networking concepts for wired and mesh networks.
Hands-on mechanical aptitude from practical experience such as mechanics or robotics.
Basic Linux proficiency for log analysis and system configuration.
Ability to work independently in challenging environments.
Bachelor's degree in engineering, computer science, or robotics, or equivalent experience.
Responsibilities
Act as an on-site product SME for ACS systems during CONUS and OCONUS events.
Troubleshoot and resolve issues across mechanical, electrical, and software systems with minimal support.
Collaborate closely with the engineering team to identify, isolate, and solve problems.
Apply practical knowledge of networking layers for both hardline and mesh networks.
Utilize mechanical aptitude to address hardware and system-level challenges.
Perform basic Linux-based tasks, including log access and configuration updates.
Ensure mission readiness of ACS systems and provide direct technical support to program managers and operators.
Benefits
Competitive salary
ACS Equity Package
Health, Dental, Vision Insurance
Paid Time Off
Full Job Description
Position Overview:
As a Technical Operations Engineer, you will serve as an on-site subject matter expert for ACS products, supporting both domestic and international events. You'll bring a strong understanding of mechanical, electrical, and software systems that govern our robots, and will be directly embedded with the engineering team for troubleshooting and problem-solving. This role requires a hands-on, resourceful engineer who can diagnose and resolve issues in the field, ensuring reliable system performance in diverse operational environments.
What You'll Do:
Act as an on-site product SME for ACS systems during CONUS and OCONUS events.
Troubleshoot and resolve issues across mechanical, electrical, and software systems with minimal support.
Collaborate closely with the engineering team to identify, isolate, and solve problems.
Apply practical knowledge of networking layers for both hardline and mesh networks.
Utilize mechanical aptitude to address hardware and system-level challenges.
Perform basic Linux-based tasks, including log access, configuration updates, and system modifications via CLI.
Ensure mission readiness of ACS systems and provide direct technical support to program managers and operators.
What You'll Need:
3+ years of experience in technical operations, field engineering, or robotics/mechatronics.
Strong troubleshooting skills across mechanical, electrical, and software domains.
Working knowledge of networking concepts for both wired and mesh network environments.
Hands-on mechanical aptitude (hobby mechanic, robotics, construction, or similar practical experience).
Basic Linux proficiency, including CLI navigation, log analysis, and configuration updates.
Ability to work independently in challenging environments with minimal support.
Bachelor's degree in engineering, computer science, robotics, or related technical field (or equivalent practical experience).
Ability to travel domestically and internationally to support mission events.
