Technical Operations Coordinator

Salary: $34.23 - $45.65 Hourly
Location : Norristown, PA
Job Type: Full-Time
Job Number: 26-603
Department: Adult Probation
Opening Date: 09/22/2026

SUMMARY
Assess, develop, and implement comprehensive departmental application systems utilized by all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The Technical Operations Coordinator (TOC) manages automated departmental activities with the Department of Information Technology Solutions{ITS), Connectrex, Juvenile Case Management System (JCMS), and Problem Solving Adult and Juvenile Court Information System (PAJCIS). The TOC will provide technical leadership in support of departmental and application systems in a Local Area Network environment. The TOC will coordinate all Help Desk calls for departmental personnel. The position identifies, coordinates, and supports all technical trainings for department personnel. Assist in providing reports as requested by county and state agencies. The TOC is essential to ensure quality assurance and fidelity are achieved throughout Supervision Services.

This is a grant-funded position.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• The TOC will be responsible for Information Project Management.
• Coordinate activities between all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts, case management systems, CPCMS, JCPCMS, JNET, PAJCIS and vendors and ITS in all aspects of application development and maintenance of those automated systems.
• Ensure data systems are clearly defined, accurate, efficient, and timely to meet departmental standards.
• Ensure compliance with County policies, and State and Federal legislation and standards.
• Provide technical assistance to departmental personnel in support of computer hardware and software used in the application environment.
• Maintain communication with Administration, all departments, Connectrex, CPCMS, JCPCMS, JCMS, JNET, PAJCIS, other vendors and ITS personnel.
• Fosters an environment that promotes diversity, equity and inclusion.
• Maintain a working knowledge of all hardware and software technologies used in the department.
• Research and evaluate future and related software products that support the department and coordinate all software upgrades.
• Train and support department personnel in the use of computer software and appIications.
• Develop and provide automated data reports to facilitate the management of the departments' workload and the quality control of its automated systems and provide research reports upon request.
• Demonstrate the ability to write, create, detail, and explain reports utilizing SQL and Crystal Reports.
• Complete16hoursofprofessional development training annually.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree; experience preferred.
• Excellent written and oral communication skills.
• Excellent organizational skills.
• Knowledge of automated systems.
• Knowledge of computer languages.
• Knowledge of criminal justice system.
• Knowledge of department policies and procedures.
• Record keeping skills.
• Experience with SQL and Crystal Reports.
• Requires professionalism and a commitment to treating people with dignity and respect.
• Undergo a thorough pre-employment background investigation including drug screen.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job,the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.