Technical Instructor / Courseware Developer
Job OverviewPenguin Solutions is currently seeking an experienced and enthusiastic Technical Instructor/Courseware Developer to join our team to develop quality training materials and lead training sessions for customers on Penguin Solution offerings. The Technical Instructor/Courseware Developer plays a key role in supporting each function within Operations and specifically orienting and training of customers on the company's standard product offerings and service support procedures.
Responsibilities- Manage, develop, and implement product, customer and departmental specific training documentation for classroom and virtual training.
- Instruct and demonstrate how to apply Penguin Solution knowledge and develop skills by teaching training sessions, webinars, and workshops.
- Gather metrics and analyze data for all documentation and training efforts and follow up for continuous improvement.
- Evaluate the effectiveness of training programs and provide recommendations for improvement.
- Deliver instructor-led training on-site or via remote live training sessions.
- Demonstrate relevant and current subject-matter expertise on the Penguin Solution product line.
- Collaborate with managers, engineers, and vendors/partners to assess documentation and training needs, certification requirements and areas for improvement.
- Coordinate with customers, engineers, subject matter experts (SMEs), and product marketing specialists to ensure training accuracy.
- Work closely with SMEs to develop content that provides realistic and understandable context for learning objectives and learners.
- Review, evaluate, and renew existing training programs.
- Analyze organizational training needs, create surveys, and develop certification tests to evaluate the effectiveness of training programs.
Qualifications- Bachelor's degree in computer science, Information Technology, or equivalent professional experience.
- Minimum of five years of experience in technical training, instructional design, courseware development, or a related field.
- Excellent written and verbal communication skills, including editing and proofreading, with the ability to create clear, concise, and engaging learning content.
- Strong presentation and instructional skills with the ability to explain complex technical concepts to diverse audiences.
- Knowledge of adult learning principles and various training delivery methodologies.
- Advanced Linux administration experience, including system installation, package management, user and group administration, storage management, and performance tuning.
- Experience with Linux virtualization and container technologies, including KVM, Docker, and Kubernetes.
- In-depth understanding of Linux clustering technologies, networking concepts, system architecture, and performance optimization.
- Strong knowledge of High-Performance Computing (HPC), AI, and cloud computing environments.
- Ability to quickly learn and apply new technical concepts and technologies.
- Ability to work effectively with cross-functional teams, customers, and technical subject matter experts.
- Willingness and ability to travel to customer sites as needed.
- U.S. citizenship is required for this position.
LocationThis is a hybrid position located in Maynard, MA.
TravelWillingness and ability to travel up to 50%.
Compensation & BenefitsThe base pay range that the Company reasonably expects to pay for this position in the United States is $80,700 - $100,900; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Inclusion & Belonging StatementWe are committed to creating an inclusive environment that embraces differences and fosters belonging for all.
