Position Overview: The Senior Implementation Project Director plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Project Management, the IPM serves as the single point of contact for clients throughout the project lifecycle - from initial planning to successful go-live and post go-live review. The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Success in this Role- Builds and maintains positive working relationships with clients, vendors, and internal teams through clear and effective communication.
- Plans and executes implementation activities to ensure milestones and deliverables are completed on time.
- Identifies potential risks early and escalates issues promptly to minimize impact on project delivery.
What You'll DoEssential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities- Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.
- Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.
- Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.
- Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.
- Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.
- UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.
- Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.
- Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.
- Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.
What You'll BringMinimum Qualifications- Exceptional communication, organizational, and problem-solving skills.
- Strong yet flexible execution focus with attention to detail and a results-driven mindset.
- Ability to manage multiple priorities in fast-paced, deadline-driven environments.
- Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
- Willingness to travel when required.
Preferred Qualifications- 3+ years of experience in project management, preferably in process implementation or client services.
Education- Bachelor's degree in Business, Project Management or a related field.
- Desired PMP Certification or equivalent.
Position Type and Expected Hours of WorkThis is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.
Supervisory ResponsibilityNone
Travel Requirements Approximately 15% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.
- This role requires frequent global travel, including Canada, the United States, Europe, Middle East, Africa, Asia-Pacific and Latin America regions, depending on business needs. Candidates must be able to travel internationally, including on short notice, as a core and essential function of this position.
Compensation RangeThe good faith annual salary range for this position is $100,000 to $135,000.00 CAD annually. Compensation is determined based on several factors, including the candidate's experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks
Other DutiesDuties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
