Technical Delivery Manager

11/4/26

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Job Type: Permanent Work Model: Hybrid Reference code: 132516 Primary Location: Toronto, ON All Available Locations: Toronto, ON

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What will your typical day look like?

• Lead end to end client projects and own planning and execution including acting as the primary key contact for the client.
• Own and continuously refine the product roadmap and backlog, incorporating client needs and internal business priorities.
• Set product direction and lead delivery from ideation through launch, including key milestones, demos and release planning.
• Partner with engineering, data, compliance, and operations to define scope, manage dependencies, and ensure regulatory alignment.
• Lead the resolution of process bottlenecks and recommend data-driven improvements to efficiency, automation, quality, and customer experience.
• Lead cross-functional delivery rituals - sprint planning, stands-ups, backlog grooming, and release management.
• Translate user feedback, defects, and usage analytics into clear product improvements, and measurable outcomes.
• Contribute to client discussions, solution positioning, and supporting materials for growth initiatives.
• Deliver concise product updates, metrics, and demonstrations to senior leadership and external stakeholders.
• Coach and mentor team members.

About the team

Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.

We leverage some of the best-in-class technologies-cloud platforms, automation, data analytics, and secure digital communications-to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.

We partner with litigators, in-house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage.

Enough about us, let's talk about you

• Degree in Computer Science, Software Engineering, Mathematics, Science, Business, or related discipline.
• 3-6 years of experience in product management, technical program management, platform delivery or analytics, with a proven ability to balance competing priorities, make informed trade-offs, and drive clarity in ambiguous environments.
• Skilled at interpreting complex documents and turning them into structured, actionable procedures.
• Strong systems thinker with the ability to connect front-end experience, backend workflows, integrations, and data.
• Comfortable working with APIs, integrations, and modern platform architecture.
• Data-driven mindset; able to interpret metrics, query data (SQL preferred), and translate insights into product or program decisions.
• Experience operating in regulated, compliance-heavy, high-accountability environments.
• Bonus if you've worked on legal tech, public-sector platforms, fintech, or large-scale case management systems.

Total Rewards

The salary range for this position is $86,000 - $144,000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.