Technical Customer Success Manager
Technical - Civil Engineering
Location: Remote within Canada (Occasional Travel Required)
The Opportunity
We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You'll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery - from production to results handoff and beyond.
This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a passion for delivering top-tier customer experiences, we want to hear from you!
Key Responsibilities
- Serve as the main point of contact for clients during project delivery, from contract signing to post-project support
- Translate complex technical civil engineering concepts into clear, client-friendly updates and responses
- Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams
- Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery
- Support account managers by providing technical clarity and consistency in client interactions
- Identify opportunities to improve customer experience and internal handoff processes
- Foster strong, trust-based relationships with clients to drive satisfaction and repeat business
- Onboarding clients to the AUTOSPEX4 platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams
- Registering Niricson's company with client vendor platforms such as Ariba, SAP, etc.
We aim to provide as much support and guidance as is helpful to you, but we encourage you to help set the path forward - your ideas matter here!
What You Bring
- 4+ years of experience in a technical project management, customer success, or client delivery role
- Educational background in Civil Engineering, Physics, or a related technical field
- Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
- Excellent communication and interpersonal skills - both with technical teams and clients
- Highly organized with strong project management skills and attention to detail
- A service-first mindset with a commitment to client satisfaction
- Experience working with cross-functional teams in a fast-paced, evolving environment
Bonus Qualifications:
- Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
- Familiarity with CRM or project management tools
- Prior experience in a startup or high-growth tech company
Key Success Attributes
- Ownership - make and keep commitments to the team, customers, and stakeholders.
- Detail-oriented - able to frame challenges, think critically, and design solutions from the ground up.
- Curiosity & Learning - believes in continuous learning.
Pay: Base Salary ($95,000 to $120,000 depending on experience)
Benefits: Extended health benefits including dental and vision, Stock Options, Performance Bonus, 3 Weeks of Paid Vacation, a startup remote-first environment, and flexible working hours.
