7+ years of experience in technical customer engagement throughout the lifecycle.
Hands-on experience in reliability, process optimization, or asset performance.
Strong skills in gathering and translating operational and technical requirements.
Proven ability to build customer trust and act as a technical escalation point.
Expertise in identifying risks and driving timely resolutions.
Experience collaborating with cross-functional teams to advocate for customer goals.
Ability to articulate technical solutions in terms of business outcomes.
Responsibilities
Act as the technical lead throughout the customer lifecycle, from onboarding to growth.
Run discovery sessions to gather operational and technical requirements.
Develop a deep understanding of customer processes and performance goals.
Translate business and technical needs for implementation teams and stakeholders.
Own technical communication with customers, ensuring clarity and alignment.
Identify risks and blockers early, working proactively toward resolution.
Drive efficient delivery and operational improvements while maintaining quality.
Partner with Delivery, Product, Engineering, and Customer Success teams to meet customer expectations.
Advocate for customer goals throughout the delivery and growth process.
Support long-term account growth by identifying optimization and expansion opportunities.
Serve as the primary technical escalation for architecture-related questions.
Benefits
Remote work flexibility.
Opportunity to work with cross-functional teams.
Engagement with cutting-edge technology solutions.
Professional growth and development opportunities.
Supportive company culture focused on customer success.
Full Job Description
Technical Consultant
Role: Technical Consultant
Location: Remote, USA
Experience: 7-12 years
Department:Technical Consultant
Role Overview
As a Technical Consultant at UptimeAI, you will be the primary technical point of contact for our customers throughout their entire journey-from onboarding and implementation to ongoing growth and expansion. You will serve as the customer's trusted technical advisor post-contract, ensuring their success by understanding operations, translating requirements into actionable plans, and driving adoption, value realization, and optimization.
You'll lead discovery, capture detailed technical and operational requirements, and guide customers in maximizing the impact of UptimeAI solutions. Your ability to communicate clearly, understand customer processes, and advocate for their goals will be critical in accelerating time to value, ensuring reliable outcomes, and positioning the account for long-term growth.
What You'll Do:
Act as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth.
Run discovery sessions to gather detailed operational and technical requirements.
Develop a deep understanding of the customer's processes, performance goals, and long-term objectives.
Translate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic, alert configurations).
Own technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement.
Identify risks, blockers, or adoption gaps early and proactively work toward resolution.
Drive time to value by pushing for efficient delivery, adoption, and operational improvements while maintaining high quality.
Partner closely with Delivery, Product, Engineering, and Customer Success teams to ensure the solution meets or exceeds customer expectations.
Act as a customer advocate, ensuring their goals are understood, incorporated, and prioritized across the delivery and growth process.
Support long-term account growth by identifying opportunities for optimization, expansion, and additional value realization.
Serve as the primary technical escalation, addressing architecture-related questions, defending platform capabilities, and ensuring customer confidence in performance and reliability.
Articulate the value of the platform clearly to customers, helping them understand how UptimeAI drives business outcomes
Must Have:
7+ years of experience leading technical engagements across the full customer lifecycle, from onboarding to adoption and growth.
Process Engineering Background: Hands-on experience with reliability, process optimization, troubleshooting, or asset performance in a technical role.
Strong ability to gather, translate, and communicate operational and technical requirements to internal and offshore teams.
Demonstrated expertise in building customer trust, acting as a technical escalation point, and defending platform capabilities.
Skilled in identifying risks, resolving blockers, and driving time-to-value while maintaining high quality.
Experience partnering with cross-functional teams and advocating for customer goals throughout the engagement.
Ability to clearly articulate platform value, linking technical solutions to measurable business outcomes.
What Success Looks Like
Customers feel confident and supported from Day 1 of implementation.
Discoveries are captured with clarity and depth, enabling effective model development.
Time to value is shortened without compromising quality.
Customers view you as a trusted advisor and technical partner.
