Technical Claim Manager-Miscellaneous Professional Liability/Errors & Omissions (E&O)

Under general management, the Technical Claim Manager is responsible for managing claims from first notice of loss to resolution within our Professional Liability group primarily covering MPL and Error & Omissions claims. Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves. Manage surveyors, investigators, adjusters, attorneys, and experts as needed. Maintain claim files and ensure claims have a coverage analysis, are properly documented, adjusted, and paid.

• Proactively handle professional liability claims primarily involving miscellaneous professional liability litigation, including Errors and Omissions/E&O, to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Handle claims in accordance with RLI's Best Practices.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations, settlement conferences, and/or trials as warranted.

• Typically requires a bachelors degree in business administration, insurance, or a related field
• 5+ years of related experience (legal or insurance)
• [OR] equivalent level of education and experience

• Meaningful experience handling professional liability claims with significant exposure under professional liability policies. Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Ability to use analytical methods in the claim examining processes to handle most complex claims and forth a sophisticated case resolution strategy.
• Ability to generate innovative solutions within the claims department including the development of sophisticated negotiation strategies.
• Ability to communicate findings and recommendations on claim matters including testifying in court and collaborating with underwriters.

• Annual bonus plans
  
• Employee stock ownership plan (ESOP)
  
• 401(k) 6 automatic 3% company contribution
  
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
  

• Paid time off (PTO) and holidays
  
• Paid volunteer time off (VTO) to support our communities
  
• Parental and family care leave
  
• Flexible & hybrid work arrangements
  
• Fitness center discounts and free virtual fitness platform
  
• Employee assistance program
  

• Comprehensive medical, dental and vision benefits
  
• Flexible spending and health savings accounts
  
• 2x base salary for group life and AD&D insurance
  
• Voluntary life, critical illness, & accident insurance for purchase
  
• Short-term and long-term disability benefits
  

• Training & certification opportunities
  
• Tuition reimbursement
  
• Education bonuses