Radial

Technical Change/Incident Management

Radial • $100K — $120K *
Boston, MA 02115In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Excellent communication and collaboration skills
  • Experience in IT technical projects (minimum 6 years)
  • Bachelor's degree in IT
  • Knowledge of infrastructure, networks, and software development
  • Process improvement expertise
  • Ability to engage across all management levels
  • Experience in tracking KPIs and metrics
  • Familiarity with COBIT, ITIL, ISO standards
  • CISA certification is a plus

Responsibilities

  • Facilitate a consistent change management process for technical changes
  • Identify and implement improvements in the change management process
  • Develop strategies that enhance employee adoption of changes
  • Conduct impact analyses and assess change readiness
  • Engage and support senior leaders throughout the change process
  • Track and report issues related to changes
  • Define success metrics and monitor change outcomes
  • Create processes to support problem management
  • Analyze significant outages to determine root causes
  • Recommend strategies to mitigate future outage risks

Benefits

  • Opportunities for professional development and growth
  • Engagement with senior leadership
  • Involvement in cross-functional teamwork
  • Dynamic work environment with ample challenges
  • Exposure to industry standards and practices
Full Job Description
The Technical Change Analyst has two primary functions:
  1. Coordination and facilitation of the regular operational review and approval of changes affecting our firm's technical environment. This includes software, hardware, and configuration changes. Reviews are conducted with key members of all teams in technology, as well as various functions of the risk management organization.
  2. When there are significant system outages, the analyst is responsible for initiating a post mortem investigation for the purposes of identifying the root cause and making recommendations for process or system improvements to prevent re-occurrence.

Responsibilities, Duties, and Accountabilities:
  • Application of a consistent change management process and tools to properly facilitate control over technical changes in the environment
  • Identify opportunities to improve the change management process, including approvals, reviews, and communication of changes
  • Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Support and engage senior leaders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Creation of a process and deliverables to support a problem management function
  • Perform detailed post mortem analysis on significant outages to identify root cause
  • Recommend improvement opportunities to reduce or eliminate outage risks
Qualifications:
  • Excellent written, presentation, and collaboration skills
  • Proven ability to partner and find common ground between varying business and technical teams
  • A minimum of 6 years experience working in IT technical projects and changes
  • Bachelor's degree in IT required
  • Working knowledge of infrastructure, network, and software development practices
  • Process improvement knowledge to identify/recommend opportunities
  • Ability to communicate and work with all levels of management within the organization
  • Tracking and analysis of KPIs and metrics
  • Working knowledge of industry operating standards such as COBIT, ITIL, ISO, etc.
  • CISA certification preferred but not required

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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