Role description
- 14-16 year experience in bridges the gap between business stakeholders and technical engineering teams, analyzing client requirements and designing, configuring, or implementing information technology solutions
• Client & Requirement Analysis: Meet with business stakeholders to assess current workflows, perform gap analyses, and translate business needs into technical specifications.
• Solution Design & Implementation: Architect, configure, code, or deploy software and hardware solutions (such as cloud migrations, CRM systems, or custom APIs).
• Testing & Troubleshooting: Run system tests, debug code or database errors, resolve log issues, and provide Level 2 or Level 3 technical support.
• Collaboration & Pre-Sales: Partner with software engineers, product managers, and QA teams, while occasionally assisting sales teams with technical scoping and value propositions.
• Documentation & Training: Create technical documentation, architecture blueprints, and user guides, and train end-users or internal staff on new systems
