Bachelor's degree in Computer Science, IT, Engineering, or related field; advanced degree preferred.
7+ years as a Technical Analyst or similar role in enterprise software implementations.
Hands-on experience with FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax).
Utilities industry experience, especially in field operations or asset management systems, is strongly preferred.
Full implementation lifecycle experience from requirements to hypercare.
Strong analytical skills to translate complex business needs into technical solutions.
Familiarity with Agile and traditional methodologies (Scrum, SAFe, Waterfall).
Responsibilities
Analyze and document technical and functional requirements for FSM implementation.
Translate business requirements into technical specifications and design documents.
Conduct gap analysis between FSM capabilities and client-specific needs.
Support configuration of the FSM platform based on approved designs.
Assist in designing integrations with adjacent platforms (GIS, OMS, ERP, CRM).
Develop test plans and lead System Integration Testing (SIT) and User Acceptance Testing (UAT).
Maintain technical documentation and support knowledge transfer for client teams.
Benefits
Remote work flexibility with travel for meetings and workshops.
Opportunity to work on complex implementations in the utilities sector.
Collaboration with a cross-functional delivery team.
Engagement in continuous improvement of implementation methodologies.
Access to professional development and training resources.
Full Job Description
Job Title: Technical Analyst
Location: Remote (with travel cadence for meetings and workshops)
Position Overview
We are seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution: translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.
You will work with a cross-functional delivery team that includes the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.
Key Responsibilities
Requirements & Technical Analysis
Analyze and document detailed technical and functional requirements for the FSM implementation, working closely with business stakeholders and the Solution Architect.
Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
Conduct gap analysis between out-of-the-box FSM capabilities and client-specific requirements.
Support development of solution design documents, data mapping specifications, and integration requirements.
Solution Configuration & Implementation Support
Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.
Partner with Product Developers and Product Solution Architects to validate that builds align with documented requirements and architecture standards.
Assist in designing and validating integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).
Support data migration, including mapping, cleansing, validation, and reconciliation.
Testing & Quality Assurance
Develop test plans, test cases, and test scripts that validate FSM functionality against business requirements.
Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression cycles.
Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.
Ensure traceability between requirements, configuration/build, and test coverage.
Cross-Functional Collaboration
Provide the Technical Project Manager with status updates, risks, and issues, and support planning and reporting.
Work with the Solution Architect and Product Solution Architects to align solutions with overall architecture and scalability requirements.
Partner with Product Developers to clarify requirements, review builds, and troubleshoot implementation issues.
Support business analysts and end users during design workshops, walkthroughs, and training sessions.
Documentation & Knowledge Transfer
Maintain current technical documentation, configuration guides, and runbooks throughout the project lifecycle.
Support development of training materials and knowledge transfer documentation for client teams.
Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.
Deployment & Hypercare Support
Support cutover planning, deployment, and go-live readiness assessments.
Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.
Qualifications
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
Advanced degree (MBA or Master's) preferred.
Required Skills and Experience
7+ years as a Technical Analyst, Systems Analyst, or similar technical delivery role in enterprise software implementations.
Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware).
Utilities industry experience (electric, gas, water) strongly preferred, particularly with field operations, mobile workforce, or asset management systems.
Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.
Experience in a consulting or systems integrator environment on client-facing engagements.
Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
Solid understanding of integration concepts (APIs, middleware, data mapping/ETL) in utilities technology ecosystems.
Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.
Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).
Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar).
Strong written and verbal communication across technical and business stakeholders.
Detail-oriented, with strong documentation discipline and testing rigor.
Ability to travel to client sites (domestic and/or international) as each project requires.
Certifications
Relevant FSM platform certification (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax).
Certified Business Analysis Professional (CBAP) or similar.
Certified ScrumMaster (CSM) or other Agile certification.
ITIL Foundation (a plus, given the overlap with field service incident and change management).
