A natural problem-solver with a passion for technology, the Technical Alignment Manager (TAM) is a trusted advisor to our clients. With a specialization in multiple technology disciplines, the TAM serves as the customer's number one advocate, ensuring they are aligned with best practices and technical concepts. The primary focus of this role is managing the relationship between ALLO and the client to foster a seamless and successful partnership.
- Serve as the primary technical advocate for a dedicated client portfolio, building strong, long-term partnerships with key business leaders, owners, and C-suite contacts.
- Provide strategic guidance by understanding client business goals and conducting regular service reviews to ensure alignment with ALLO's best practices.
- Proactively translate complex technical concepts, troubleshoot issues, and provide analytical problem resolution using an expert-level knowledge of ALLO's products.
- Collaborate with internal Sales, Engineering, and Support teams to champion client needs and ensure seamless service experience.
- Look for revenue development opportunities and transition to the ALLO sales organization
- Drive process improvement by documenting solutions in a knowledge base and identifying opportunities to streamline and automate procedures.
- Maintain clear and timely communication with client leadership across all channels.
- Conduct in-person and virtual meetings with clients to discuss the following: current managed service performance; current and future projects; customer IT roadmaps; etc.
- Create and deliver periodic reporting to meet varied customer expectations
EDUCATION/EXPERIENCE:
- Bachelor's degree in computer science or MIS preferred or Formal Technical education
- 5+ years of graduating technical IT experience
- 3+ years of experience in a client-facing technical role with proven ability to build and maintain strong relationships with business leaders and C-suite executives.
- Sales engineering experience and/or IT leadership experience helpful but not required
SKILLS / KNOWLEDGE / ABILITIES:
- Strategic Communication: Exceptional ability to articulate complex technical concepts to non-technical audiences, acting as a strategic advisor to clients.
- Technical Breadth: A "jack-of-all-trades" background with strong, holistic knowledge across networking, infrastructure, and application support.
- Network Administration: Solid understanding of LAN/WAN, DHCP, DNS, and VLANs, with proficiency in troubleshooting tools (e.g., PING, TRACERT).
- Microsoft Ecosystem: Deep expertise in Windows 10/11, Windows Server, Active Directory (Azure and on-prem), Group Policy, and PowerShell.
- Cloud & Application Support: Hands-on experience with Microsoft Office 365 migrations and management, along with troubleshooting web-based applications.
- Security & Permissions: Firm grasp of user/email account management, file/share permissions, and resolving common security issues like virus/malware.
WORKING CONDITIONS:
- This is an in-office position.
People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:
- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.
