Join VultrThe CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company's global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company's CPU-based IaaS offerings.
You'll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.
Key ResponsibilitiesCustomer Onboarding & Architecture Guidance- Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
- Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
- Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
Technical Relationship Ownership- Serve as the primary post-sales technical point of contact for assigned accounts.
- Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
- Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
Issue Management & Escalations- Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
- Identify systemic issues and advocate for customers in cross-functional conversations.
- Document incident reviews and communicate root cause, corrective actions, and preventative plans.
Account Growth & Adoption- Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
- Partner with Sales to support expansion cycles with technical insights and validation.
- Monitor utilization patterns and proactively recommend optimizations.
Customer Advocacy & Product Feedback- Provide structured feedback to Product teams on compute, storage, and networking capabilities.
- Participate in beta programs with customers.
Qualifications- 3-5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
- Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
- Experience with containerization, CI/CD pipelines, and observability tooling.
- Significant hands on Kubernetes experience.
- Ability to translate customer needs into actionable recommendations.
- Excellent communication, relationship-building, and executive presentation skills.
- Experience with IaaS pricing, billing, and usage optimization is a plus.
Compensation$80,000 - $100,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
