Full Job Description
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and "voice of the customer" to National Security customers.
As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us!
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph
Key job responsibilities
-Serve as the principal technical advisor for National Security customers, providing proactive guidance on AWS best practices across architecture, operations, and security
-Craft and execute strategies to drive customer adoption and optimization of AWS services
-Drive discussions with senior customer leadership regarding incidents, trade-offs, risk management, and operational health
-Proactively monitor and maintain the operational health of customer AWS environments, identifying risks before they become issues
-Build deep, trusted relationships with customer technical teams and leadership to understand their business needs and deliver tailored solutions
-Advocate internally on behalf of customers, acting as the "voice of the customer" to AWS service and support teams
-Collaborate with AWS Solutions Architects, Support Engineers, and Service Teams to resolve complex technical challenges
A day in the life
On a typical day, you may start with a proactive operational review of your customers' AWS environments, identifying trends or risks that need attention. You might then lead a technical deep dive with a customer's engineering team on optimizing their architecture, followed by a strategic planning session with senior customer leadership on upcoming migration or modernization initiatives. Between customer engagements, you'll collaborate with internal AWS teams - Solutions Architects, Support Engineers, and Service Teams - to drive resolution on open issues and advocate for your customers' needs. No two days are the same: one day you may be guiding a customer through a critical event, and the next you may be presenting a Well-Architected review to help them strengthen their cloud posture.
BASIC QUALIFICATIONS
- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- 2+ years of technical engineering experience
- Experience informational technology operations
- Current, active TS/SCI US Government Security Clearance
PREFERRED QUALIFICATIONS
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
