As Technical Account Manager you are responsible for the acquisition and execution of customer projects, i.e. orders with high organizational and technical complexity and high revenue volume. You ensure that key projects are properly scoped, delivered on time and within budget. You contribute to the development of the market strategy by the Commercial Director and you develop key customer roadmaps. You foster smooth communication across functional units as needed to provide optimum solutions for customer projects in the quotation and execution process.
Essential Duties and ResponsibilitiesExecution of projects:Organizational, technical and financial leadership for execution of large customer projects. Preparing work packages (deliverables) for operations and finalizing the work packages to hand over responsibility for execution. Monitoring the processing progress. Presenting project progress and results to customers. Organization and management of projects meetings with customers and suppliers. Manage Milestone execution and financial forecast.
Management of quotes and proposals:Identify strategic NBOs within market. Check and evaluate customer needs and specifications. Check feasibility and manufacturing expense with Operations. Prepare project schedule and price proposal and present to customers. Align pricing and margin strategy with Product Managers and Commercial Director.
Development of market opportunities:Build and nurture strong relationships with key customers, and partners to ensure long-term business success. Present MPO global technical capabilities at customer meetings and exhibitions. Stay abreast of industry trends, competitor activities, and market developments. Support development of strategy by Commercial Director and develop roadmaps for current and future key customers.
Quantitative DataThe main tasks are
• Lead technically complex projects or high value NBOs
• Manage quotations/proposals and present to customer
• Manage and Monitor Milestone execution and financial forecast for customer projects
• Strategic customer management under the direction of the Commercial Director (e.g. understand customer corporate strategy and embed into Materion commercial strategy
• Voice customer expectations / complaints / appreciation to Product Management and Operations
• Gain market intelligence and identify market strategic NBOs
• Work with Market/Ops/T&I leaders to define customer roadmap
(Products, Technology & Capability, Capacity)
• Work with Product Management to align on pricing strategy
The performance indicators are
• Budget achievement - Revenue, volume and timing, Margin for managed projects
• Customer satisfaction scorecard and Order intake
QualificationsEducationUniversity degree in engineering, physics or other STEM related field
Experience• Minimum 5 years' professional experience in industry or science
• Optics industry experience desirable
• Comprehensive professional experience in project management
Knowledge, Skills and AbilitiesRequired:- Organizational and engineering skills
- Excellent Communication skills
- Precise working style
- Work well in a team and collaborative environment
- Fluent in English
- Knowledge of quality management systems
Preferred:- Expertise in optics or space industry
Salary range: * $125,000-150,000*The salary range listed is a guide for this position and may vary depending on experience, education, geographic location, and other qualifications. The final offer will be determined based on the candidate's individual merits and the company's compensation policies.The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion's determination that it will be able to obtain an export license in a time frame consistent with Materion's business requirements.
