BA/BS degree or equivalent practical experience, preferably in Computer Science
Experience in Technical Account Management or Sales Engineering within the software industry
Strong proficiency in conveying technical concepts to diverse audiences
Excellent interpersonal, written, and verbal communication skills
Skilled in solution architecture and technical problem-solving
Willingness to travel 30-50% for client engagements
Responsibilities
Act as the technical trusted advisor for K2VIEW's account management
Document and communicate business and technical requirements throughout the customer lifecycle
Develop and maintain positive client relationships
Serve as the subject matter expert on K2VIEW's technical products
Deliver engaging technical presentations to clients
Understand and advocate for customer needs while aligning with product capabilities
Identify and propose enhancements to K2VIEW products based on customer feedback
Benefits
Opportunity for travel to engage with global customers
Chance to work with a cross-functional team across sales, engineering, and product management
Involvement in high-level discussions with CXO audiences
Opportunity to influence product development based on customer insights
Supportive environment for professional growth and innovation
Full Job Description
JOB DESCRIPTION: K2VIEW is seeking a Technical Account Manager to oversee and address our Account's technical needs. If you are a tech-savvy professional with software integration (SI) experience, that enjoys getting into the details and requirements with a CXO level audience, you will want to take a look at this opportunity. This role interacts with global customers and multiple departments within K2View, including sales, business development, product management, delivery and engineering RESPONSIBILITIES:
Act as the technical trusted advisor of the account representing K2VIEW's products, architecture, design and solutions
Identify, document and articulate the business/technical requirements during the full life cycle for the customer (qualification, proposal, post-sale transition, implementation and support)
Establish and maintain a positive client relationship
Serve as K2VIEW's technical/product subject matter expert
Lead technical presentations of K2VIEW's products to customers
Champion customers, understand their needs, while ensuring that external commitments always align with K2VIEW's suite of products capabilities
Discover opportunities to improve K2VIEW product and present additional service offerings to address customer needs
QUALIFICATIONS:
7-10 years of experience
BA/BS degree or equivalent practical experience, Computer Science is preferred
Previous Technical Account Management/Sales Engineering in the software industry
Proven success interacting, communicating, and presenting technical concepts in a customer facing role, to technical and non-technical teams
Strong interpersonal, written and verbal skills
Possess the ability to architect solutions and solve technical challenges
Ability to travel 30-50%
You will find that our environment will align with your experiences, if your background includes the following:
Communication and High Tech industry experience
Software integration experience
Strong SQL knowledge/expertise
Development Background in JAVA
Cassandra NOSQL knowledge
Knowledge of Linux/Unix operating system
Experience introducing innovative technologies and products
Ability to communicate a design and implementation of software systems including relevant strengths/weaknesses and reasons for implementation decisions.
