Full Job Description
Your Impact:
• Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on business results.
• Provide project leadership, coordination, and architectural guidance for the customer's cyber security, Zero Trust and Illumio product initiatives.
• Lead and drive challenging requests across simultaneous client engagements.
• Provide clear and constructive product feedback to Illumio's Product Management teams based on customer use-cases and requirements.
• Understand the customer's high-level business challenges while functioning as an advisory resource for "Best Practices" and driving adoption of Illumio's solutions.
• Perform health checks, document findings, and provide best-practice recommendations.
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
• Collect metrics and develop reports that illustrate project health and progress.
• TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year.
Your Toolkit:
• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices.
• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives.
• Experience deploying enterprise security solutions.
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
• Be effective working independently and in a team setting.
• 5-10 years of experience supporting SaaS enterprise software.
Plus Factors:
• Bachelor's degree in engineering or science.
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors.
• Experience with integrating heterogeneous security environments.
• Familiarity with SIEM and SOAR in enterprise customer environments.
• Strong organizational skills with the ability to handle multiple client.
#LI-JW2 #LI-Remote
