Customer-focused style that combines urgency and relationship-building
Proficient problem-solving skills in fast-paced environments
Excellent written and verbal communication skills
High ownership and adaptability
Responsibilities
Own customer outcomes from implementation to renewal and expansion
Lead customers through deployment, onboarding, and operational rollout
Collaborate with stakeholders to define goals and success criteria
Develop deep knowledge of the Ambient.ai platform
Translate complex problems into actionable steps and align teams
Build relationships with users and executive stakeholders
Gather customer feedback to influence product and process improvements
Identify opportunities to deepen customer engagement
Benefits
Stock options to share in company success
Comprehensive health and welfare packages
Flexible time off, including a winter break
Latest technology and company swag
Opportunities to engage with coworkers through various activities
Full Job Description
About the role:
Technical Account Managers at Ambient.ai are responsible for helping some of the world's largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments.
This is not a traditional Customer Success role, and it is not a pure post-sales engineering role. It sits in the middle.
The best people in this role combine customer leadership, technical curiosity, and strong execution. They can build credibility with technical and operational teams, drive clarity across multiple stakeholders, and keep momentum high from implementation through long-term adoption and growth.
If you enjoy working on complex customer problems, learning nuanced technology, and turning large enterprise deployments into real business outcomes, this is a high-impact role with significant visibility and ownership.
What you'll do:
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
Build trusted relationships with both day-to-day users and executive stakeholders.
Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
Identify opportunities to deepen customer impact and expand the partnership over time
Travel up to 30%
What you'll bring:
7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
Experience managing multi-stakeholder programs or implementations in enterprise environments
A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
A customer-facing style that combines structure, urgency, and relationship-building.
Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
Excellent written and verbal communication skills
A high degree of ownership, adaptability, and follow-through
What makes someone successful here:
Successful TAMs at Ambient.ai tend to have a strong balance of two capabilities:
Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex system
Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes
Bonus points for:
Experience in enterprise SaaS, security technology, or other operationally complex environments
Exposure to networking, infrastructure, systems integration, or AI-driven products
Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication
Why join us:
We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year's for most roles, depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist
