About the RoleThis role is a critical, high-impact link between Quilter's AI platform and our enterprise hardware engineering customers. You will serve as both a deep technical expert in workflow integration and a strategic catalyst-driving customer onboarding, tool adoption, expansion, and long-term retention across top-tier enterprise accounts in aerospace, defense, consumer electronics, and robotics. The ideal candidate uncovers blockers to adoption and builds alignment with customer goals to make PCB design more efficient.
Key Responsibilities:- Drive Adoption & Usage: Lead recurring weekly customer engagement calls and onboarding programs to guide layout specialists, electrical engineers, and engineering managers through PCB design submission, routing analysis, and workflow integration.
- Manage Pilots & Expansion: Shepherd early-stage commercial engagements and paid pilot programs into broad, sustained enterprise deployments across major accounts.
- Monitor Engagement Metrics: Track account health and design submission metrics using internal tools like HubSpot and Airtable to proactively identify blockers and scale usage.
- Technical Support & Diagnostics: Analyze design failures, Design Rule Check (DRC) flags, and placement/routing bottlenecks on complex boards (e.g., high-speed digital, RF, high-power).
- Voice of the Customer: Synthesize customer challenges and edge cases into actionable product requirements for Quilter's engineering teams.
Requirements:- Technical Background: ~7+ years of total professional experience, ideally blending ~2-3 years in hands-on electrical engineering / PCB design and ~4-5 years in customer-facing technical roles.
- Nice-to-Have ECAD Expertise: Hands-on familiarity with enterprise ECAD suites-specifically Cadence Allegro or Siemens Xpedition-is highly preferred but not strictly required.
- Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, Mathematics, or a related technical field.
- Working Location & Travel: In-office presence 3-4 days per week with 30%+ travel for key customer visits and on-site deployment workshops.
- Compensation: $200,000 - $250,000 base salary per year with a 20% - 30% performance bonus structure and equity grant package.
What we offer:- Interesting and challenging work
- Competitive salary and equity benefits
- Health, dental, and vision insurance
- Regular team events and offsites (~4x / year)
- Unlimited paid time off
- Paid parental leave
