3-5 years of hands-on experience in server, storage, network, and virtualization within datacenter environments.
Strong knowledge in related IT administration or pre-sales roles.
Familiarity with datacenter product portfolios from major IT manufacturers.
Proficiency in scripting languages like Python or PowerShell.
Experience with automation tools such as Ansible, Postman, or Git.
Solid understanding of Linux operating systems and current virtualization technologies.
Strong problem-solving skills and ability to communicate technical concepts effectively.
Responsibilities
Build and nurture technical relationships with the client throughout the sales process.
Collaborate with the Account Manager to tailor solutions for the customer.
Design and present solution architectures with support from senior engineers.
Create impactful presentations and customer deliverables.
Develop configurations for solutions and assist in quoting.
Draft scopes of work for professional service engagements.
Research and resolve technical challenges independently to support client needs.
Benefits
Regular onsite presence at key client locations, enhancing relationship building.
Focus on collaboration with both sales and engineering teams in a non-billable role.
Opportunity to work closely with leading technology manufacturers' teams.
Continuous learning through hands-on technical support and POCs.
Ability to influence and create solutions that directly impact client business objectives.
Full Job Description
Technical Account Consultant - Strategic Accounts
Overview: Due to continued growth, we are looking to add a Technical Account Consultant dedicated to one of our strategic accounts. Regular onsite presence at the client site is expected with a primary client work location in Woonsocket Rhode Island with other locations as needed.
The Technical Account Consultant serves as a dedicated technical resource for one of WEI's strategic accounts, working alongside the account team through the full engagement lifecycle. This is a non-billable role that blends pre-sales activities - solution design, presentations, configurations, and scopes of work - with ongoing, hands-on technical collaboration inside the client's environment, including POCs, rollouts, documentation, and project support. The ideal candidate is an experienced engineer who builds trusted client relationships and is equally comfortable whiteboarding a solution and working hands-on to implement it.
Responsibilities: The Technical Account Consultant must have excellent business acumen and be able to effectively translate how designed solutions will help the client achieve their business objectives. Specific responsibilities include:
Pre-Sales & Solution Design
Meet with the client, build technical relationships, and assist in the overall sales process.
Work with the Account Manager and sales team to develop the customer relationship and solutions.
Create solution designs, with support from senior engineering resources, and present them to the client.
Create presentations and other customer deliverables.
Create configurations for solutions and assist with the quote-building process.
Build scopes of work for professional services.
Work directly with OEM sales teams, technical counterparts, and product management.
Client Engagement & Technical Co-Work
Serve as the client's primary day-to-day technical resource and technical escalation liaison.
Maintain deep knowledge of the client's environment, standards, and technology roadmap.
Assist in the delivery of POCs, installations, documentation, and customer training.
Work onsite to support project and rollout operations.
Work with delivery and fulfillment teams to ensure client expectations are met.
Evaluate and develop tools to improve workflow efficiencies for client projects.
Independently research unfamiliar topics, processes, or tools to quickly fill knowledge gaps and support ongoing work.
Required Experience:
3-5 years of hands-on server, storage, network, and virtualization experience in datacenter environments, in IT administration, operations, or a pre-sales role.
Strong working knowledge in one or more of the above areas.
Familiarity with the datacenter product portfolios of major IT manufacturers.
Familiarity with scripting languages such as Python or PowerShell.
Familiarity with automation and development tools such as Ansible, Postman, or Git.
Experience with Linux operating systems.
Solid understanding of current virtualization technologies.
Good understanding of orchestration and infrastructure automation technologies.
Excellent customer service and troubleshooting skills with a strong service orientation.
Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
Ability to build trusted relationships and communicate technical concepts to audiences ranging from IT administrators to executives.
