3-6 years in technical operations, systems integration, or field-based IT
Proficiency with automation tools like Zapier and Power Automate
Experience with spreadsheets, dashboards, and cloud tools
Familiarity with physical tech such as routers, security cameras, and kiosks
Ability to thrive in fast-paced, unstructured environments
Desire to contribute to building a brand from the ground up
Bonus: experience in car wash, QSR, multi-unit retail, or logistics
Responsibilities
Build and maintain tech systems at locations
Troubleshoot and fix operational tech issues
Implement and maintain automations and workflows
Source and install tools to enhance customer experience and operational efficiency
Manage vendor relationships for tech installations and services
Create real-time dashboards and reports for operational visibility
Document systems for scalability and repeatability
Collaborate with ownership to execute innovative ideas
Benefits
Direct access to leadership
Ownership of projects
Competitive compensation with growth potential
Opportunity to shape a tech-forward company
Impactful work experience daily
Full Job Description
The Role
We're hiring a Tech Operations Lead to be the driving force behind our infrastructure, tools, and systems. This isn't a strategy-only job. You'll take real problems - broken gates, failed kiosks, clunky processes - and turn them into clean, scalable solutions. You'll help design, fix, integrate, automate, and ultimately lead the execution of our entire back-end tech and systems ecosystem.
What You'll Do
Build and own tech systems at our locations (hardware + software)
Troubleshoot and fix operational tech: Wi-Fi, cameras, POS, kiosks, gates
Implement and maintain automations (e.g., Zapier, Google Sheets workflows, dashboards)
Source and install new tools that improve customer experience and ops efficiency
Manage and coordinate vendors (installers, IT partners, tech service pros)
Create dashboards and reports for real-time ops visibility (Tableau, Power BI, etc.)
Document major systems for repeatability and scale
Collaborate directly with ownership to turn ideas into execution
You Might Be a Fit If You...
Are hands-on, tech-savvy, and love solving problems without layers of red tape
Have 3-6 years of experience in technical operations, systems integration, or field-based IT
Have worked with automation tools (Zapier, Power Automate), spreadsheets, dashboards, and cloud tools
Are comfortable with some physical tech (routers, security cams, kiosks, low-voltage systems)
Thrive in fast-paced, unstructured environments where you own the outcome
Want to help build a brand from the ground up and leave your fingerprint on how it runs
Bonus: background in car wash, QSR, multi-unit retail, or logistics
Why Join Us
Direct access to leadership
Real ownership of your projects
Competitive compensation with long-term growth
Chance to shape and scale a high-performance tech-forward company
Work on real things, with real impact, every single day
