The Team Manager - Inside Sales is responsible for the organization and development of our Inside Sales teams. Working as part of the global Sales leadership team, you will lead and motivate the team to reach individual and department KPIs and deliver exceptional service to our customers.• Successful establishment and expansion of business relationships with TeamViewer customers
• Identification of cross and up-sell potentials and distribution of the entire TeamViewer product platform
• Control and steer your team KPI's and report on a regular basis to the EVP
• Stay updated about your markets, current campaigns, targets and actual numbers
• Foresee possible obstructions together with SSE to further improve internal processes and increase productivity of your team
• Ensure the knowledge transfer within your team and constantly strive to increase the level of customer service provided
• Stay engaged in everyday tasks, identify possible improvements and process optimizations to support your colleagues on any questions
• Evaluate market performance data, monitor market trends, external factors impacting on sales performance and provide recommendations for future strategies and improvements.
• Work closely with SSE and the Marketing team to plan and implement campaigns for your markets
• Consistently align and work with Customer Support to ensure our customers receive a seamless experience with our product
• Be fully responsible for hiring, training and further development of your team
• You create and manage staff schedules, including shift assignment, holiday approval and leave management
Qualifications:• Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience.
• Experience in Inside Sales/Enterprise Sales
• Excellent analytic skills and ability to implement findings in the most successful way (marketing campaigns, reorganization of the daily work, improvement of processes, etc.)
• Strong communication skills, positive attitude and a high level of intercultural competence
What we offer:- Work location is Onsite - Midtown, Tampa, FL office
- Competitive compensation and bonuses
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
- Open door policy and business casual dress code
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
