About The RoleWe're looking for a Team Lead of Operations in our Employee Benefits and Retirement Practice. This is a pivotal role, serving as the linchpin for operational efficiency and excellence within the practice. In this role, you'll get to steer the operational processes, technology integration, and service delivery related to our employee benefits and retirement services.
Your strategic insights and leadership will not only help in aligning the operational strategies with our overall objectives but also in enhancing our commitment to delivering unparalleled service and innovative benefits products.
What You'll Do - Operational Management: Oversee and optimize all operational procedures and processes to ensure efficiency and compliance with industry regulations and company policies
- Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.
- Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.
- Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.
- Financial Oversight: Monitor financial performance, and report key metrics.
- Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
- Risk Management: Assess and mitigate operational risks and ensure adherence to compliance standards.
What You'll Need for Success - Minimum of 5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
- Ability to work effectively within a team environment and collaborate with cross-functional teams.
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed
- Strong knowledge of industry regulations, product offerings, and operational best practices.
- Exceptional interpersonal and communication skills.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms
The expected salary range for this position is $80,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates - all decisions are made through human review.
What we offer youWe invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.
- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
