One Federal Solution is seeking a Team Lead to lead and oversee contractor support for a federal Customer Service Program. The Team Lead will manage day-to-day operations, coordinate staff and projects, track performance, and serve as a primary point of contact for the customer.
Responsibilities- Lead contractor support for ICE OFM Customer Service Program operations.
- Manage day-to-day project and contract operations.
- Oversee multiple projects, tasks, and team members.
- Develop and maintain project plans, schedules, and status reports.
- Track project progress, milestones, deliverables, and deadlines.
- Monitor and report on overall project and task status.
- Identify issues and coordinate solutions with customers and team members.
- Serve as a primary point of contact for operational questions and problem resolution.
- Communicate regularly with federal customers and senior management.
- Ensure work is completed on time and meets customer requirements.
- Support project management, financial management, and customer service activities.
- Provide leadership, guidance, and oversight to contractor staff.
Qualifications- Bachelor's degree in Accounting, Finance, Business Administration, Information Management, IT, Computer Science, or a related field.
- Minimum 3 years of professional experience providing project, contract, or operations management.
- Minimum 3 years of experience working in Federal Government Accounting or Federal Financial Management.
- Experience leading Federal Government projects similar in size and scope to the Customer Service Program.
- Demonstrated project management experience.
- Experience managing multiple projects, tasks, and personnel.
- Excellent written and verbal communication skills, including experience communicating with senior leadership.
- Strong organizational, leadership, and problem-solving skills.
- Proficiency with Microsoft Outlook, Project, PowerPoint, Word, and Excel.
- Ability to read, write, speak, and understand English fluently.
- Professional Project Management Certification required, such as PMP, FAC-P/PM Level I, or equivalent.
Preferred Qualifications- Experience supporting DHS, ICE, or other federal financial management programs.
- Experience managing federal contracts or task orders.
- Experience with project plans, schedules, reporting, and performance tracking.
- Experience working in a customer-facing federal environment.
