Job Description Information Technology Business Analyst III, Enterprise Software Analyst The information technology (IT) enterprise software analyst provides research and analysis services to program areas and IT staff on commercial software options to meet agency's business needs. This position performs highly complex (senior level) business analysis work involving gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; and serving as a critical procurement and software asset lifecycle liaison. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job DutiesThis position: - Actively uses professional research resources such as Gartner's Buy Smart program and Magic Quadrant product reviews to evaluate software market trends. Coordinates or schedule calls with outside vendors and contractors to lead the conversation to gather IT related information for upgrades and renewals. Verifies TXRAMP (Texas Risk and Authorization Management Program) status before requesting software demonstrations. Defines and analyzes emerging technologies, reports on upcoming features, and gathers pricing models.
- Actively uses professional research resources such as Gartner's Buy Smart program and Magic Quadrant product reviews to evaluate software market trends. Coordinates or schedule calls with outside vendors and contractors to lead the conversation to gather IT related information for upgrades and renewals. Verifies TXRAMP (Texas Risk and Authorization Management Program) status before requesting software demonstrations. Defines and analyzes emerging technologies, reports on upcoming features, and gathers pricing models.
- Builds and maintains an authoritative business domain knowledge documenting exactly what software the agency owns and why it is held and its features Documents feature usage by the program areas. Lists available features in the G5 (Gov Cloud) environment that can be utilized by the agency for application mapping and optimization. The analyst helps program areas units translate feature requests into structured, machineready specifications (defining business intent, constraints, and acceptance criteria). Monitors software inventory, including version tracking, renewals, patches, and actively monitors and forecasts and vendor endoflife timelines to mitigate operational risk.
- Establishes and manages tracking protocols for agency costperoutcome governance. Evaluates program areas whether AIenabled features in vendor software deliver measurable business outcomes relative to their token consumption costs, monitors consumption rates and assists in forecasting future capacity needs
- Evaluate prospective software as a service (SaaS) vendors for mediated APIs and standard integration protocol such as the Model Context Protocol (MCP) to ensure new tools seamlessly integrate into existing TDI systems. Works with IT staff to ensure renewals and upgrades integrate smoothly with the agency's data architecture and data migration practices.
- Travel may be required for up to 5% of the time.
- Performs other duties as assigned.
Minimum QualificationsThis position requires: - Graduation from an accredited fouryear college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. (Experience and education may be substituted for one another.)
- Two years of experience in business analysis, IT procurement, or software asset management work.
- Regular work attendance.
- Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Driver's License.
You must submit a writing sample with your application.
Preferred Qualifications Preferences for this position include:- Background or experience in public purchasing/procurement or state contracts.
Knowledge/Skills/Abilities This position requires demonstrated knowledge of:- State laws, rules, procedures, and regulations relevant to job requirements.
- Software development life cycle (SDLC) and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, and coordination of people and resources; and project management principles and practices.
This position requires demonstrated skill in:- Problem solving and critical thinking.
- Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
- Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
- Business analysis methodologies; analyzing and evaluating complex information technology applications, software, licensing policies, and issues; and developing creative and workable solutions to complex problems.
- Operating a motor vehicle in a safe and courteous manner in compliance with traffic laws.
This position requires the demonstrated ability to:- Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
- Maintain the confidentiality of sensitive information.
- Analyze and solve workrelated problems and work independently on a variety of administrative work and technical assignments.
- Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
- Work both independently and as a team player.
- Analyze and interpret technical information, including state regulations, software policies, and automation system specifications.
- Communicate effectively in writing and translate user/business needs into a technical style.
- Exercise sound judgment in making critical procurement decisions.
- Coordinate, lead, and facilitate productive multidisciplinary meetings with stakeholders, project managers, and technical staff.
- Satisfy with the requirements to maintain fully qualified driving status.
Military/Veteran Information Military Employment Preference Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.
To receive a military employment preference, you must submit the required documents, as applicable, with your application. See Military Employment Preference .
Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 25B IT 1D7X1 Z Prefix
Click or copy and paste the following link into your browser to access Military Crosswalk information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
How to ApplyYou may apply through CAPPS Agency Career Site or Work in Texas (WIT) .
The following information is required with your submission. Your submission must include complete:
- Employment history (month and year)
- Duties and responsibilities
- Education
- Certifications
- Licenses
- Employment questions
We may reject submissions that do not include all the required information.
If you are applying through WIT, log into CAPPS Agency Career Site to access employment questions and review your submission. 
