Summary of Role:
We are seeking a highly skilled and experienced Business Analyst with a focus on Microsoft Dynamics 365 CSE. The ideal candidate will have extensive experience in product management, analyzing business requirements, and translating them into functional specifications aligned with the Microsoft Platform. The candidate should also have a strong understanding of Microsoft Dynamics 365 data structures, entities, relationships, fields, and data types, along with the ability to create visualizations to communicate insights effectively.
Essential Responsibilities
Engage with business stakeholders and product owners to understand strategic and operational needs, translate them into clear functional requirements, and own end0end design and delivery of user stories using Agile/Scrum methodology across D365 CE and the Power Platform.
Lead end-to-end functional ownership of D365 CE user stories, including backlog refinement, detailed functional design, fit-gap analysis, user story definition, acceptance criteria, and functional testing/UAT within an Agile (Scrum) delivery model.
Own functional design and behavior of the Customer Portal (Power Pages), including user journeys, role-based access, data exposure rules, forms, views, and self0service experiences, ensuring seamless integration with D365 CE backend processes.
Develop and maintain functional models and business process artifacts (process flows, entity relationships, data models) to support shared understanding across business, IT, and delivery teams.
Collaborate closely with DevOps and technical teams to support sprint planning, backlog grooming, deployment readiness, and release validation for a highly customized D365 CE environment.
- Engage with partners and vendors to advance expertise in supported platforms, especially D365 CE and Power Platform. Conduct deep-dive product demonstrations to address business requirements and application roadmaps.
- Coordinate and provide training and support to end-users to ensure effective utilization of the application.
Other Responsibilities:
Required Qualifications:
Bachelor0s degree in Computing, Accounting, Finance, Business, or a related discipline is required.
12+ years of hands-on experience delivering Microsoft D365 Customer Engagement (CE) solutions, with a strong focus on functional leadership across large, complex implementations.
Proven experience working on highly customized D365 CE and Power Platform platforms within enterprise-class, globally integrated environments.
Demonstrated experience operating in complex business domains, with prior exposure to manufacturing environments0particularly Hi-Tech or Semiconductor manufacturing0considered a strong plus.
Comfortable working as part of a global, distributed delivery model, collaborating across regions and time zones with business, IT, and partner teams.
Excellent verbal and written English communication skills, with the ability to translate complex functional concepts effectively across business stakeholders, product owners, and technical teams.
Expected Salary Range
$71,000.00 - $118,000.00
The exact Salary will be determined based on qualifications, experience and location.
