Bachelor's Degree in Hotel Administration, Business, Marketing, or related field preferred
5+ years in progressive hotel sales with leadership responsibilities
Strong analytical skills related to hotel revenues
Effective verbal and written communication skills
Proficient in Microsoft Office, especially Excel, Word, and Outlook
Understanding of revenue management principles
Ability to travel 50-60% of the time
Responsibilities
Support sales teams in various roles as needed, including administrative tasks
Promote teamwork and clear communication through positive leadership
Provide pricing recommendations and approve special corporate rates
Learn and implement hotel brand strategies within the sales team
Develop knowledge of hotel operations including food and beverage and guest services
Drive customer loyalty to enhance account share through service excellence
Manage group, banquet, and catering accounts to maximize revenue potential
Benefits
Paid Time Off (PTO) available per company policy
Flexible work hours including evenings, weekends, and holidays as needed
Opportunities for ongoing training and development
Participation in revenue and sales strategy meetings
Potential for travel-related experiences and networking opportunities
Full Job Description
Task Force Director of Sales to join our team!
JOB DUTIES AND RESPONSIBILITIES
Willingness and ability to support sales teams in any vacancy of roles, or in the case of an underperforming sales team member (ie: administrative support, catering, etc.)
Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership
Provide pricing and guidance recommendations to sales staff, review and approve any special corporate negotiated rates
Responsible for learning the hotel brand and strategy and effectively implement to the sales team.
Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations
Develop a complete knowledge and ensure adherence to company sales policies and SOPs
Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
Manage group, banquets & catering, business travel accounts based on assigned market segments to maximize business potential and exceeds hotel revenue goals
Ensure proper documentation for the execution of group, banquet and catering events is created and delivered to the operational team per hotel standards
Manage and execute RFP Season Annually by facilitating the process in conjunction with the GM and/or Sales Manager
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented for the team
Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches, and networking events
Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
Analyze sales and revenue management reports to identify trends and future demand opportunities Monitor pricing, MAR and other minimums to ensure pricing is within an acceptable range based on available inventory, current sales/revenue strategies and market demand
Attend and contribute to all revenue and sales strategy meetings and calls
Participates in forecasting for revenue and expenses
Understand, leverage, and implement corporate and brand tools to exceed budgets
Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition
Conducts weekly and monthly share analysis for measurement of hotels market performance versus competition and implements strategies accordingly in conjunction with the Regional Director of Sales, Regional Director of Revenue Management, GM
Recommend and implement new sales programs at the hotel and accurately track ROI
Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, discount promotions, e-mail marketing, website presence and tracks ROI on all advertising and marketing spend
Prepares annual marketing/business and budget plans
Set and monitor team member goals including weekly sales activities, room night and revenue goals monthly, quarterly, yearly
Provides ongoing feedback, training and development of team members and addresses areas of opportunity
Monitors all day-to-day activities of direct reports
Operate the sales department within established sales expense budget
Abides by Prime Time Selling hours
Perform other duties as assigned
Ability to travel for extended periods of time
EDUCATION AND EXPERIENCE
Bachelor's Degreein Hotel Administration, Business, Marketing, or related field preferred
5 + years in progressive hotel sales with leadership responsibilities experience preferred
50-60% travel
KNOWLEDGE, SKILLS AND ABILITIES
Strong analytical skills relative to impact on hotel revenues
Ability to communicate effectively verbally and inwriting
Strong interpersonal skills
understanding of revenue management principles
Ability to use reservation and revenue management systems to develop pricing and sales reccomendations
Proficient in Microsoft Office Products, focus on Excel, Word, and Outlook
Must have flexible work hours that may include evenings, weekends, and holidays when needed
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
