Position SummaryThe Manager, Workforce Optimization & Retention owns workforce analytics, retention strategy, and process improvement for the agency - turning workforce data into actionable recommendations and managing their implementation. Reporting to the Director of Learning & Development, this role also provides data, analysis, and coordination support to career development, leadership effectiveness, and workforce planning initiatives that are owned by L&D, Talent Strategy & People Operations, and agency leadership.
This position helps ensure the agency maintains a skilled, engaged, and sustainable workforce equipped to meet the evolving needs of the children, families, and communities it serves.
Essential FunctionsRetention Strategy & Workforce Analytics- Analyze turnover, engagement, onboarding, and workforce data to identify trends, risks, and opportunities.
- Conduct root-cause analyses of turnover patterns and workforce challenges, and recommend and implement solutions to address systemic issues.
- Partner with leaders to analyze retention challenges and implement targeted strategies for departments, programs, and employee populations, including high-performing, high-potential, and mission-critical staff.
- Develop and maintain workforce dashboards and reports on retention and workforce stability; present findings and recommendations to leadership.
- Analyze promotion, transfer, and mobility trends, and recommend strategies to strengthen employee advancement opportunities.
- Partner with leaders to identify workforce development priorities, staffing challenges, succession risks, and future talent needs.
Organizational Effectiveness & Continuous Improvement- Identify workforce trends and employee feedback related to supervisory effectiveness and leadership practices.
- Conduct assessments of workflows, role structure, and workload distribution to identify barriers to employee success and retention.
- Lead or support cross-functional projects focused on organizational effectiveness and employee success.
- Identify opportunities to improve role clarity, collaboration, and communication across teams.
- Support organizational change initiatives that strengthen workforce and organizational performance.
Cross-Functional Support- The responsibilities below provide data, analysis, and coordination support to work owned by L&D, Talent Strategy & People Operations, and agency leadership. This role does not own program design or strategy in these areas.
- Partner with agency leadership to anticipate workforce challenges and help shape proactive talent strategies.
- Partner with Employee Experience to analyze themes from stay conversations, engagement surveys, and employee feedback, and translate them into actionable recommendations for L&D and other partners.
- Collaborate with Learning & Development to align development opportunities with workforce and organizational needs.
Hours Monday - Friday | 9:00 AM - 5:00 PM
Qualifications- Bachelor's degree in Human Resources, Organizational Development, Public Administration, Social Work, Psychology, Education, Business Administration, or a related field - or an equivalent combination of education and experience
- Minimum of five years of progressively responsible experience in workforce development, organizational development, talent management, employee retention, learning and development, human resources, or a related discipline
- Experience analyzing workforce data and translating findings into actionable strategies and recommendations
- Demonstrated ability to lead projects, facilitate organizational change, and influence stakeholders at multiple levels
- Strong facilitation, communication, relationship-building, and consulting skills
- Familiarity with organizational effectiveness, continuous improvement, workforce planning, or change management methodologies
- Ability to partner effectively with leaders and staff across all levels of the organization
- Experience in a nonprofit, human services, behavioral health, healthcare, education, or community-based organization (Preferred)
- Experience addressing workforce challenges common to mission-driven organizations, including burnout, workforce shortages, and staff retention (Preferred)
- Experience supporting leadership and supervisor development initiatives (Preferred)
- SHRM-CP, SHRM-SCP, PHR, or SPHR (Preferred)
- Prosci Change Management Certification (Preferred)
- Lean Six Sigma Green Belt or equivalent (Preferred)
We Also Offer- Generous Paid Time Off
- Medical/Dental/Vision Insurance
- 401k Pension and Employer Contribution
- Flexible Spending and Commuter Benefits Accounts
- Employer paid short-term & long-term disability, life and AD&D insurance
- Commuter Benefits
- Employee Assistance Program
