Table Games Dual Rate Supervisor

Full House Resorts, Inc. • $63K — $99K *
Waukegan, IL 60085In-Person
Hospitality & Recreation
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • High School diploma or GED required.
  • 1-3 years of experience in a related role.
  • Thorough knowledge of at least two table games.
  • Excellent communication and guest service skills.
  • Ability to obtain necessary gaming certifications and licenses.

Responsibilities

  • Oversee table games to maintain safety and integrity.
  • Supervise and coach dealers in assigned areas.
  • Ensure compliance with gaming regulations and policies.
  • Evaluate employee performance and resolve complaints.
  • Maintain positive guest relations and provide complimentary services.

Benefits

  • Medical, Dental, & Vision coverage.
  • Voluntary Life, AD&D, & Disability Insurance.
  • Volunteer Time Off and Ventra Program.
  • 401K plan with employer match.
  • Paid Time Off and Tuition Reimbursement.
Full Job Description
Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

Essential Job Functions:

  • Excellent internal/external guest service;
  • Stand and circulate throughout assigned area;
  • Possess thorough knowledge of games assigned to supervisor
  • Calculate all payoffs;
  • Understand and monitor compliance with gaming regulations and company policies and procedures;
  • Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
  • Direct and supervise dealers in assigned areas;
  • Evaluate designated employees' performances;
  • Monitor changes of cards and dice, and inspect new equipment before allowing into play;
  • Resolve guest complaints or refer to Shift Manager when appropriate;
  • Ability to protect assets of company;
  • Ability to maintain strict confidentiality;
  • Other reasonable duties as assigned.


EDUCATION and/or EXPERIENCE:

  • High School/GED
  • 1-3 years related experience;


Preferred:

Bilingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

  • Must have thorough knowledge of a minimum of two (2) games
  • Must have excellent communication and guest service skills
  • Casino environment; exposure to smoke, bright lights, and noise
  • Must be able to stand for extended periods of time
  • Frequently speak, read, write, stand, walk, bend, and stoop
  • Occasionally lift, carry, push, and pull


Benefits

  • Medical, Dental, & Vision
  • Voluntary Life, AD&D, &
  • Disability Insurance
  • Volunteer Time Off,
  • Ventra Program
  • 401K + Employer Match
  • Paid Time Off
  • Tuition Reimbursement


Salary Range:

$30.40 - $48.00 +Tips

About Full House Resorts, Inc.

Full House Resorts is a regional casino company that owns and operates casinos and hotels in Colorado, Indiana, Mississippi, and Nevada. The company's properties include Bronco Billy's Casino and Hotel in Cripple Creek, Colorado; Rising Star Casino Resort in Rising Sun, Indiana; Silver Slipper Casino and Hotel in Bay St. Louis, Mississippi; and Stockman's Casino in Fallon, Nevada. Full House Resorts also has a management agreement with the Grand Lodge Casino at the Hyatt Regency Lake Tahoe Resort, Spa and Casino in Incline Village, Nevada. The company was founded in 1987 and is headquartered in Las Vegas, Nevada.
Learn more about Full House Resorts, Inc.
Size
1,700 employees
Market Cap
$261.1 million
Industry
Hospitality & Recreation
Net Income
$150,000
5 Year Trend
+4.3%
Revenue
$125.5 million
NASDAQ
FLL
* Ladders Estimates

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