Position Summary:As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina's Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.
Responsibilities:- Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components
- Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
- Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
- Provide product support for pre- and post-launch activities
- Perform testing and troubleshooting to gather data and make technical recommendations
- Support investigation experiments and design verification test plans
- Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks
- Occasional travel to support instrumentation builds and troubleshooting
Required Qualifications & Education:- BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience
- 0-2+ years engineering/scientific work experience
- Basic laboratory experience
- Good data analysis skills and a logical approach to problem solving skills
- High degree of detail orientation and documentation
- Root cause analysis methodology and execution
Preferred Skills & Experience:- Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
- Work experience in biotech or medical device field
- Understanding of sequencing systems and techniques helpful
- Solid communication and writing skills
- Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
- Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD
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The estimated base salary range for the Systems Support Engineer 1 role based in the United States of America is: $74,900 - $112,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
